Job Description
Job Description
Company Overview:
Established in 1973, Dynatech International is a Commercial and Defense supply chain company providing long term, complex procurement, engine overhaul, rotable and repair management services, manufacturing, and kitting solutions across land, air, sea, and space programs. Dynatech’s proprietary database, the Defense Logistics Management System (DLMS®), empowers us to mitigate supply chain risk, and provide quality supply chain solutions in a cost-effective manner that enhances operational readiness for over 2,000 weapons systems and platforms.
Position Description:
The Contract Support Specialist is responsible for coordinating and expediting the flow of work and materials across departments according to established schedules. This role ensures the accurate and timely execution of contracts, adherence to contractual terms, and effective communication with internal stakeholders and external partners. Success in this position requires exceptional attention to detail, strong organizational abilities, and a comprehensive understanding of contract management processes.
Primary Responsibilities:
- Manage customer contracts to ensure 100% fulfillment.
- Review and evaluate documents, materials, and products while monitoring customer sales order workflows to ensure completeness, accuracy, and adherence to standards and specifications.
- Collaborate with department supervisors and other personnel to assess progress and discuss required adjustments.
- Adjust shipment schedules as needed due to changes in priorities, labor or material shortages, backlogs, or other interruptions, working closely with management, sales, and operations teams.
- Coordinate shipping activities with internal personnel, vendors, and customers, addressing complaints and mitigating delays.
- Compile and organize information to prepare accurate status reports.
- Verify compliance with payment, shipping, and export policies and procedures.
- Approve sales orders in accordance with applicable trade regulations.
Experience, Knowledge, and Skills Requirements:
- Preferred qualification of an Associate degree (AA).
- Prior experience of at least one (1) year in a customer service environment is preferred, with a focus on customer order fulfillment.
- Ability to learn, implement, and uphold processes to ensure compliance.
- Proficiency in Microsoft Office Products.
- Demonstrates excellent verbal communication skills.
- Capable of collaborating effectively within a team or working autonomously.
- Skillful in communicating assertively and tactfully.
- Displays a high level of customer engagement and interaction skills.