Job Description
Job Description
We are looking for an experienced Customer Service Administrator to join our team in Fort Lauderdale, Florida. In this role, you will play a key part in delivering exceptional service to customers while ensuring smooth communication and efficient processes. The ideal candidate is detail-oriented, collaborative, and dedicated to maintaining high levels of customer satisfaction.
Responsibilities:
• Serve as the primary point of contact for customers, addressing inquiries and providing personalized assistance.
• Deliver exceptional, white-glove service by keeping customers informed throughout the service process.
• Coordinate with various internal stakeholders to ensure seamless communication and collaboration.
• Review invoices after services are completed to verify accuracy and compliance with contract terms.
• Resolve customer concerns with professionalism and efficiency, ensuring their needs are met.
• Maintain detailed records of customer interactions and service agreements.
• Provide insights and feedback to improve customer service processes and overall satisfaction.
• Uphold a customer-centric attitude in all interactions and tasks.
• Communicate service updates clearly and consistently to customers.
• Ensure timely and accurate billing based on individual contracts.
• Minimum of 2 years of experience in a customer service or administrative role.
• Strong ability to resolve customer service issues with a focus on professionalism.
• Excellent communication skills, both written and verbal.
• Proven ability to deliver superior customer service in a fast-paced environment.
• Familiarity with billing processes and contract terms.
• Highly detail-oriented with strong organizational skills.
• Ability to collaborate effectively with various teams and stakeholders.
• Customer-focused mindset with a commitment to ensuring satisfaction.