Hilton Miami Dadeland Hotel - Food & Beverage Assistant Manager-Full Service Restaurant 1 OEM

Job Description

Job Description

The Food & Beverage Asst Manager assists with assuring attentive, friendly, courteous and efficient service in all F&B Outlets, Room Service, Lounge, and Banquets while maintaining adherence to budgeted payroll and overhead cost. In partnership with F&B leadership, the incumbent is also responsible for continually working towards improving Restaurant, Room Service, Lounge, and Banquet sales revenues to exceed budget. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

QUALIFICATIONS:

• At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Supervisory experience preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions

JOB RESPONSIBILITIES:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitalitys standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitalitys standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Maintain a warm and friendly demeanor at all times.
• Be familiar with the organization of the hotel and know the function of each department.
• Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitalitys standards.
• Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.
• Assists to motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.s.
• May review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
• Participate in all F&B interviews and follow hiring procedures according to company S.O.P.'s.
• Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
• Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
• May assist with conducting all 90 day and annual employee performance appraisals according to company S.O.P.'s.
• Ensure implementation of all Aimbridge Hospitalitys policies and house rules.
• Assist in developing and ensure implementation of Food and Beverage promotional ideas.
• Help to ensure all beverage costs are maintained to meet budget.
• Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitalitys standards.
• Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.
• Develop, initiate, and promote sales, including up selling, programs for use by all service personnel.
• Ensure Aimbridge Hospitalitys service standards are maintained throughout the Food and Beverage/Banquet Department.
• Participate in required M.O.D. coverage as scheduled.
• Initiate all necessary F&B-related reports according to company standards.
• Assist with completion of all Food and Beverage forecasting and budgeting in a timely and efficient manner.
• Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers.
• Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
• Maintain all Aimbridge Hospitalitys S.O.P.'s concerning credit policies.
• React to negative trends in market place by implementing food and beverage blitzes and promotions.
• Help to organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitalitys standards.
• Attend daily BEO meeting.
• Conduct beverage purchasing as needed.
• Purchase Food & Beverage operating equipment as needed.
• Conduct monthly beverage inventories and reconciliations.
• Ensure that the quality and presentation of all food products are according to Aimbridge Hospitalitys standard.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Oversee the operations of the Banquet department.
• Use the hotel's P.O.S. system to print reports. Analyze reports generated.
• Establish and maintain key control system.
• Complete monthly menu analysis and submit to the Corporate Office.
• Monitor and follow up on all Food and Beverage cash overages and shortages.
• Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Complete all required correspondence in a timely and efficient manner.
• Attend monthly all-employee meetings and any other functions required by management.
• Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs.
• Perform P.O.S. changes in menus or additions/deletions of servers as necessary.
• Handle items for Lost and Found according to the standards.
• Maintain required pars of all stock.
• Review food sales for accuracy daily.
• Perform any other duties as requested by the General Manager.

PROPERTY INFORMATION:
Featuring a shared lounge, garden and views of lake, Hilton Miami Dadeland is located in South Miami, 3.7 mi from GameWorks. Featuring a fitness center, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodations provides a 24-hour front desk, an ATM and luggage storage for guests. At the hotel, each room includes a desk and a flat-screen TV. All units include a wardrobe.

Application deadline for Colorado positions: