Job Description
Job Description
Job description
Wincore Staffing is a privately owned Professional and Hospitality staffing firm with office locations in Florida, New York, and Michigan. We currently have full-time position in Palm Beach Gardens, FL for RESERVATION AGENT.
Position Responsibilities
- Assist guests in booking reservations for the spa, hotel, restaurant and other related services, ensuring accuracy and adherence to customer preferences.
- Respond to guests and members inquiries and provide information on available reservations options including accommodations, and special requests.
- Process reservations and payments accurately and in a timely manner, utilizing reservation systems and booking platforms.
- Provide assistance and support to guests and members with special requests, such as seat preferences, meal options, and accessibility accommodations.
- Address guests and members concerns, complaints, and issues promptly and professionally, striving to resolve them to the customer's satisfaction.
- Maintain accurate records of guests interactions, reservations, and transactions.
- Answer questions about available services, general property information, and amenities.
- Inform management of last-minute changes and resolve scheduling issues.
- Record guest preferences and needs by entering information into the computer.
- Follow up with guests post- booking to confirm details, provide additional information, and ensure statisfaction with their reservation experince.
- Adhere to spa protocols.
- Any additional tasks assigned by management.
What We Offer
· Competitive compensation and bonuses
· Flexible schedules
· Growth opportunities
· Convenient location
· Training
Skills and Abilities
- Minimum 2 years experince in a spa industry or hospitality preferred as Reservation Agent, Customer Service Representative, or in a similar role.
- Ability to communicate in the English language. Second language is a plus.
- Strong communication skills; both verbal and written, with the ability to articulate information clearly and effectively.
- Ability to work flexible schedules including holidays and weekends.
- Ability to multitask and prioritize tasks in a fast paced environment while maintaining accuracy and attention to detail.
- Proficiency in reservation systems and booking platforms and Experience using computers and software programs such as Microsoft Office, Word and Excel.
- Requires standing/walking/reaching and bending throughout shift.
- Problem- solving skills, with the ability to handle customer concerns and resolve issues efficiently.
Job Types: Full-time, Part-time
Salary: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- West Palm Beach, FL: Reliably commute or planning to relocate before starting work (Preferred)
Job Types: Full-time, Part-time
Company DescriptionWincore Staffing is a privately owned Professional & Hospitality staffing firm with office locations in Florida and Michigan. We currently have several full time openings in Fort Lauderdale and Miami. Client will offer competitive hourly pay, medical benefits, paid time off.
Company Description
Wincore Staffing is a privately owned Professional & Hospitality staffing firm with office locations in Florida and Michigan. We currently have several full time openings in Fort Lauderdale and Miami. Client will offer competitive hourly pay, medical benefits, paid time off.