Job Description
Job DescriptionDescription:
Dispatch Manager
Location: Fort Lauderdale, FL (On-Site)
Salary: up to $95,000 per year
Job Type: Full-Time
Schedule: 24/7/365 operation (nights, weekends, holidays required)
About SkyHop Global
SkyHop Global is a nationwide provider of ground transportation services for airline crew members, operating across 33+ locations in the U.S. Our business runs 24/7/365 in a highly time-sensitive, safety-focused environment. Dispatch is the nerve center of our operation, and strong leadership is essential.
The Role
We are seeking an experienced Dispatch Manager to lead, build, and strengthen our dispatch team. This is a hands-on leadership role requiring real-time decision-making, strong people leadership, and a data-driven approach. The Dispatch Manager is accountable for team performance, service delivery, and operational continuity in a high-expectation environment with little tolerance for excuses.
What You’ll Do
- Lead and manage dispatch operations in a 24/7/365 environment
- Build, develop, and retain a high-performing dispatch team
- Create and manage schedules for a staff of 10–15 dispatchers, ensuring coverage across all shifts
- Coach, train, and hold dispatch staff accountable to performance and safety standards
- Anticipate operational issues and implement solutions in real time
- Monitor schedules, manifests, and service levels to ensure on-time execution
- Analyze operational data and trends to improve efficiency and performance
- Partner with Operations, Station Leadership, and HR on staffing, hiring, and onboarding
- Support recruiting, interviewing, and onboarding of dispatch team members
- Maintain compliance with company policies and safety procedures
- Drive continuous improvement in dispatch processes and team performance
What We’re Looking For
- 5+ years of dispatch experience in transportation, logistics, aviation support, or a related field
- 3+ years of management experience in dispatch or a closely related operational environment
- Proven experience building schedules for teams of 10–15 employees across multiple shifts
- Demonstrated ability to lead and develop teams in a fast-paced, operational environment
- Strong analytical skills with the ability to use data to drive decisions
- Comfortable working nights, weekends, and holidays in a 24/7 operation
- Direct, accountable leadership style with clear expectations
- Strong communication, problem-solving, and decision-making skills
Why SkyHop Global
- Competitive salary: up to $95,000 per year
- Mission-critical leadership role with real operational impact
- Opportunity to build and lead a core dispatch team within a growing national organization
- Work in a data-driven, high-performance culture
Requirements: