Job Description
Job Description
Job Overview
Responsible for preparing coffee drinks efficiently and transactions properly for Bad Parrot Coffee Shop.
Essential Duties and Responsibilities
- Prepare all coffee and other beverages for readiness and service.
- Responsible for preparing, maintaining, cleaning and operating espresso machine and all other equipment.
- Performs all responsibilities associated with cashiering.
- Prepares drinks quickly, efficiently and to specifications for customers of Bad Parrot Coffee.
- Keep all FOH & BOH stations clean and neat and organized.
- Responsible for all opening/closing procedures of shift.
- Greets customers as they arrive and inform them of any ongoing specials or promotions.
- Takes order from customers and provides genuine hospitality.
- Thanking customers as they leave and inviting them back.
- Ability and control of transactions related with cash and credit cards.
- Be advised of any ongoing food and drink specials as well as general knowledge of Gulfstream Park property and Guest Services Resources in order to respond to guest inquiries to the best of their ability.
- Be advised of week-to-week work schedule and any changes made according to business needs.
- Follow the directives of all department SOPs and policies regarding uniforms, communication, and work duties.
- Responsible for maintaining the highest standards of customer service.
- Responsible for carrying out all duties with safety as a priority.
Qualifications
- A high school diploma is required.
- Strong coffee/barista knowledge.
- Must have excellent organizational, interpersonal and operations skills and excellent attention to detail.
- Must be able to perform transactions smoothly and effectively.
- Must be comfortable and trustworthy with cash.
- Ability to work independently or as part of a team.
- Must be able to quickly prepare and serve a variety of coffee recipes.
Physical Demands and Work Environment
- The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly carry or lift 15 pounds; and occasionally lift and/or move up to 50 pounds, with or without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- While performing the duties of this job, the employee is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate.
Licenses, Certifications, Registration Requirements: Food Handlers, Serve Safe (RVP)