Personal Travel Concierge (Outbound Sales)
Job Description
Job Description
About Scenic Group
For nearly 40 years, Scenic Group has set the standard in luxury travel, offering award-winning river cruises, ultra-luxury expedition yachts, and curated land journeys worldwide. Its portfolio includes Scenic Luxury Cruises & Tours, Emerald Cruises & Tours, and Mayflower Cruises & Tours, delivering immersive experiences across all seven continents.
Scenic operates The World’s First Discovery Yachts™, Scenic Eclipse, with a next-generation vessel, Scenic Ikon, launching in 2028. Emerald Cruises continues to expand its river and yacht fleets, with new ships debuting from 2026 through 2028 across Europe and warm-water destinations. Emerald Azzurra and Emerald Sakara will be joined by Emerald Kaia in Spring 2026, further enhancing luxury yacht cruising with itineraries across the Mediterranean, Adriatic, Caribbean and Central America, as well as the Seychelles and Indian Ocean.
Driven by a commitment to innovation and exceeding guest expectations, Scenic Group ensures that every journey—whether by river, ocean, or land—delivers moments of wonder and creates memories that last a lifetime.
Scenic Group US/LATAM is looking to hire an Outbound Personal Travel Concierge to join our team. This is remote role.
PERSONAL TRAVEL CONCIERGE (OUTBOUND CONSUMER SALES)
Build a career with a global company. Supportive Leadership Team & Company Culture.
Do you have a desire to deliver exceptional travel experiences to your guests? Love talking about amazing luxury travel destinations such as Europe, Africa, South America and Antarctica to name a few? Have exceptional communication, customer service and sales skills? Able to problem-solve and work directly with guests to deliver 5-star quality service? …… Then we are looking for you!
We are currently recruiting for home-based Personal Travel Concierge positions for our Outbound Consumer Sales team. This is a full-time phone-based role so you must be a great communicator with sharp listening skills.
We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Personal Travel Concierge.
Essential Functions for this role:
- Deliver exceptional guest experience either over the phone or via email
- Process sales calls to close new individual sales for direct guests
- Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises
- Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences and itineraries
- Utilize techniques to upsell suite categories, hotel packages and additional ancillary products
- Effectively communicate and follow-up with guests to collect payment
- Develop positive working relationships with various departments and staff worldwide
- Adhere to company policies and guidelines including attendance and workforce adherence
- Provide 5-star service at all times to our direct guests
- Achieve monthly KPI’s which include minimum guests booked, attendance adherence and successful call monitoring.
Other duties within this role:
This job description is not designed to cover all of the comprehensive duties and responsibilities of the Reservation Agent role. Duties and responsibilities my change at any time with limited notice.
About YOU
Your skill set will include:
- Positive, can-do attitude
- Reliable and self-motivated
- Able to work with minimal supervision
- Excellent communicator with colleagues, leaders, and direct guests
- Highly organized and able to process a high number of dials and emails daily
- A strong desire to close sales but also deliver an excellent guest experience
- Exceptional problem-solving skills, accuracy, and a high attention to detail
- Quick learner with a desire to develop & grow within a collaborative team environment
- Sales-oriented and results-driven
- Competent computer skills
- Able to multi-task and handle multiple files daily (outbound and servicing existing clients)
- Experience in with handling a high level of Outbound calls / Sales Leads
- Experience with an ocean-cruising company; luxury travel experience preferred
- Former Travel Agents are encouraged to apply
- Experience with Sabre flight software a plus
- Intermediate or Advanced knowledge of Microsoft Office including Outlook, Excel, Word and PowerPoint.
-It is desirable for you to have: - Experience in a call center (customer service/hospitality environment)
- Experience in the Cruise Industry or Travel industry (required)
- Minimum 2 years - Outbound Sales experience – (high volume of dials preferred)
- Schedule availability:
- Your work shift can fall anytime between 9:00am to 8:00pm EST Monday through Friday – we are open on Saturday & Sunday – additional shifts may fall on weekends as we continue to grow the department.
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- Personal Travel Concierges located in Pacific Standard Timezone (PST - West Coast) will work a permanent 9:00am-5:00pm PST (Monday through Friday). Saturday & Sunday, the Contact Center is open 10:00am-6:00pm EST – weekend schedules are optional at this time, but shifts may be assigned depending on the needs of the business.
Training Environment:
Training will take place virtually for approximately four to six weeks. You will receive in-depth training including quizzes to measure success with the program. Personal Travel Concierge are expected to arrive on time and be prepared to learn.
Work Environment:
This is a Work-From-Home Personal Travel Concierge position. Home-based office environment must be quiet with no outside noise or interruptions. Home internet should have a minimum of 100Mbps download / 50Mbps upload standard. Call Center Operations are Monday through Friday (9:00am to 8:00pm EST) and Saturday & Sunday (10:00am-6:00pm EST).
Please note: Personal Travel Concierges located in Pacific Standard Timezone (PST - West Coast) will work a permanent 9:00am-5:00pm PST shift (Monday through Friday). Saturday & Sunday, the Contact Center is open 10:00am-6:00pm EST – weekend schedules are optional at this time, but shifts may be assigned depending on the needs of the business.
We offer very attractive compensation package including a competitive salary and rich benefits package including, Medical, Dental and Vision coverage, Life Insurance, Short Term and Long Term Disability coverage and a 401k plan with a company match.
Scenic Tours USA, Inc. is an Equal Opportunity Employer.
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