Job Description
Job Description
We are looking for a skilled Customer Service Representative/Order Entry Clerk to join our team on a contract basis in Sarasota, Florida. In this role, you will play a vital part in ensuring customer satisfaction through efficient communication and accurate order processing. This position is ideal for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service.
Manufacturing Experience is a huge plus for this position!
Responsibilities:
• Respond promptly to inbound customer calls, addressing inquiries and resolving concerns with professionalism.
• Manage order entry tasks, ensuring accuracy and timely processing of customer requests.
• Provide clear and concise email correspondence to address customer needs and follow up on inquiries.
• Schedule appointments and maintain organized records to support customer service operations.
• Handle both inbound and outbound calls to maintain effective communication with clients.
• Utilize Microsoft Excel and Word to manage customer data and create reports as needed.
• Collaborate with other team members to ensure seamless customer service processes.
• Demonstrate strong attention to detail in data entry tasks to avoid errors.
• Offer solutions to customer issues and escalate complex matters to appropriate departments when necessary.
• Maintain a positive and helpful attitude to foster strong relationships with customers.
• Proven experience in customer service, preferably in a call center or similar environment.
• Proficiency in handling inbound and outbound calls with excellent communication skills.
• Ability to perform accurate data entry and manage customer information effectively.
• Familiarity with Microsoft Excel and Word for documentation and reporting purposes.
• Strong organizational skills for scheduling appointments and managing tasks.
• Experience in email correspondence and precise written communication.
• Ability to multitask and prioritize responsibilities in a fast-paced setting.
• Manufacturing industry experience is a plus, but not required.