Artificial Intelligence (AI) Program Manager

Job Description

Job Description

The Artificial Intelligence (AI) Program Manager will lead the strategic planning, development, and execution of AI initiatives that drive innovation and operational efficiency. This role is pivotal in bridging the gap between technical AI teams and business stakeholders to ensure AI solutions align with organizational goals and regulatory requirements. The successful candidate will oversee multiple AI projects, managing timelines, resources, and risks to deliver impactful outcomes that enhance customer experience, risk management, and decision-making processes. They will also be responsible for fostering collaboration across cross-functional teams, including Information Technology, Data & Analytics, Compliance, Information Security and business leaders. Ultimately, this position aims to leverage AI technologies to create competitive advantages while maintaining ethical standards and data security within the organization.

Responsibilities:

• In this role you will work on and with various teams to orchestrate and improve the organization’s AI capabilities across several lines of business while adhering to the AI Framework as designed
• You will work to ensure viability of AI driven products, and the data that resides within it
• You will work with other members of the Digital team, Information Technology, and stakeholders across the organization to curate roadmaps and drive adoption
• You will help define product vision and strategy for AI-driven products
• This role requires a person who is highly organized, proactive, with excellent communication skills, and has the ability to understand processes and procedures across the bank
• This role will coordinate and manage cross-functional AI projects including helping coordinate project tasks, create content to drive change, setup processes and procedures to optimize project and approach methodologies.
• Aid day-to-day activities within digital strategy teams to help coordinate cross-collaboration and manage stakeholders
• Create PowerPoints and gather KPIs to track progress across projects. Additionally, be able to report in ROI, performance and adoption
• Develop training material and lead workshops to help business units understand how to leverage AI effectively
• Collaborate with key stakeholders to gather business requirements, utilize data insights, share relevant technology trends, and define AI use cases
• Ensure responsible AI practices by helping develop and implement governance frameworks, ethical guidelines, and risk mitigation strategies
• Evaluate external AI vendors, manage partnerships, and stay ahead of competitive solutions that could enhance internal capabilities
• Maintain up-to-date knowledge of evolving financial regulations, data privacy laws, and AI governance frameworks (e.g., FFIEC, GDPR, CCPA, NYDFS, EU AI Act) that impact the development and deployment of AI solutions coming from 3rd and 4th parties
• Monitor and interpret regulatory guidance from agencies such as the Federal Reserve, OCC, FDIC, and CFPB, assessing implications for AI models, data usage, algorithmic decision-making, and risk management
• Collaborate with Legal, Compliance, Risk, and Data Governance teams to proactively address regulatory changes, integrating controls and documentation into the AI program lifecycle

Minimum Work Requirements:

• 7+ years of experience in program management, with a proven track record of managing complex technical programs.
• 3+ years working with AI Technologies, ideally Gen AI, LLM models or Digital transformation projects.
• 3-5 years working in the banking industry or consulting for banks

Minimum Education and/or Certifications Requirements:

• Bachelor’s degree – Business Administration, Engineering, Computer Science, Data Science or equivalent field
• Proficient and proven experience with:
  • Project management principles
  • Leading multiple projects and teams
  • Analytical, problem solving, critical thinking, organization, and time management skills
  • Building effective partnerships with a broad range of stakeholders
  • Organizational skills, prioritization skills, attention to detail, and ability to meet deadlines
  • Written and verbal communication skills
  • Confidently interface with all levels of staff including executives, managers, front and back office, in addition to other internal and external parties as needed.

Preferred Qualifications:

• Master’s degree in Artificial Intelligence, Data Science, Business Analytics, or a related discipline.
• Professional certifications such as PMP, PMI-ACP, or Certified AI Practitioner.
• Experience working with regulatory compliance in finance and insurance sectors, including data privacy laws.
• Demonstrated ability to lead cross-functional teams in a fast-paced, dynamic environment.

Functional Skills & Knowledge Requirements:

• Outstanding interpersonal skills, with a genuine interest in and curiosity for human behavior and forging relationships.
• The ability to actively listen, learn, and apply lessons and best practices.
• Strong organizational skills and the ability to work within a process management system while also proactively identifying areas for workflow improvement.
• Working knowledge of Microsoft Copilot and Salesforce Agentforce software is a strong advantage (but lack of is not a deal breaker).
• A desire to work in a fast-paced environment.
• The ideal candidate is:
  • Hyper organized, over-communicative, proactive and detail oriented.
  • Undeniably self-aware, and able to remain objective and positive through workday trials and tribulations.
  • Skeptical but not a contrarian. Thought-provoking questions that encourage respectful discourse are how we uncover the whole story and continually grow.
  • A true leader who is not afraid to call out team inefficiencies to benefit the greater good.
• This is a hands-on role that will include both day-to-day program management responsibilities and strategic planning
• You will work with internal and external teams to ensure product design and build
• You will assist in creation of solution design and will create mock-ups on new features
• You will assist in the creation and documentation on new features
• You will assist in the creation of training material for new features

Technical and/or Other Essential Knowledge:

Mastery:

• Microsoft Office: MS Excel Advanced and MS PowerPoint Advanced
• AI Concepts
• Project Lifecyle
• AI Tools & Technologies

Proficiency:

• Project management, organizational: MS Project, MS Visio, SharePoint and Teamwork, Jira, or similar

Knowledge:

• Data Analytics
• Data Science

Desirable:

• Experience with analytic techniques, statistical modeling, and SQL
• Bilingual (Spanish) desirable but not required
• Baseline knowledge of machine learning algorithms