Job Description
Job Description
About MyFlorida Energy
MyFlorida Energy is vison driven company focused on delivering smarter, cleaner energy solutions to Florida homeowners. But we’re not just another solar company, we offer a wide range of home improvement energy-efficient products and services that deliver long-term value and cost savings to homeowners.
We take a comprehensive approach to energy efficiency, not just solar panel installation. This positions us as a full-service energy solutions provide, helping customers reduce costs, increase comfort, and improve the sustainability of their homes.
We are deeply committed to innovation. Our cutting-edge CRM systems and automation workflows streamline operations, reduce response times, and significantly improve the overall customer experience. With a strong focus on reliability, affordability, and service excellence, our customer-first philosophy sets us apart in a highly competitive market.
Job Summary:
We are seeking driven and motivated Bilingual Appointment Setters to join our sales team. This role is focused on reaching out to prospective clients, introducing them to our home energy upgrade and efficiency solutions, and securing qualified appointments for our sales team. You will educate homeowners on ways to improve their home’s energy performance, reduce utility costs, and take advantage of available savings programs. As the first point of contact, you will be responsible for creating a strong and professional first impression, delivering persuasive and accurate information, and effectively moving prospects through the sales process
This position reports in office 5x/week to our North Miami office.
Key Responsibilities:
- Making and Receiving Calls: Manage both inbound and outbound calls, including greeting potential clients, explaining products or services, and scheduling appointments.
- Customer Service & Relationship Building: Build rapport with prospects, answer questions, and provide an excellent customer experience to encourage engagement and trust.
- Lead Qualification: Determine prospect needs, assess their interest level, and ensure they meet criteria before scheduling with the sales team.
- Documentation: Maintain accurate and detailed records of calls, interactions, and scheduled appointments in the company’s CRM system.
- Follow-Up: Reach out to potential clients who have shown interest or requested information to confirm details and encourage next steps.
- Escalation: Identify and refer complex inquiries or concerns to higher-level support or management when needed.
- Staying Updated: Keep current with company offerings, policies, and promotions to provide accurate and persuasive information to prospects.
Required Skills and Qualifications:
- Bilingual: Must possess full professional proficiency in both written and spoken English and Spanish.
- Communication Skills: Excellent verbal and written communication skills for clear, persuasive, and professional interactions.
- Active Listening: Ability to listen attentively, understand customer needs, and respond appropriately.
- Problem-Solving Skills: Capability to address basic inquiries or objections and provide solutions to encourage appointment booking.
- Product Knowledge: Familiarity with the company’s products or services to effectively communicate benefits and features.
- Customer Service Orientation: Positive attitude, patience, and a strong commitment to providing a great first impression.
- Computer Proficiency: Ability to use CRM systems, scheduling software, and other relevant tools.
- Adaptability: Comfortable handling different customer types, adjusting approaches as needed, and managing changing call volumes.