Job Description
Duties and Responsibilities:
- Manage Case and client load to service level, responding to customers in a timely fashion with relevant updates and providing world class customer service.
- Apply strong problem-solving, troubleshooting and data management skills
- Set and reset expectations clearly and be an excellent communicator both verbally and in writing.
Required Qualifications:
- Exceptional communication and follow up skills with a strong attention to detail
- Must be proficient with, and adopter of new technologies
- Takes ownership and proactively addresses challenges and opportunities
- Creative team player
- Ability to work both independently and collaboratively in a fast-paced environment
- Track record as an enthusiastic team player with proven ability to prioritize and multi-task
Preferred Qualifications:
- Experience in the HCM or benefits sector preferred but not required
- Bachelor’s degree or equivalent experience required
- 3+ years in a customer support or implementation type role preferred
- Knowledge of Open Enrollment, EDI files, Benefits Administration, Insurance, Payroll preferred but not required