Experienced Plumbing Operations Manager
Job Description
Job DescriptionFamily-Owned Since 1980 • Drain, Jetting & Pipelining Specialists
The Plumbers Plumber is a highly respected, fast-growing plumbing and underground services company serving Southwest Florida. We specialize in advanced drain cleaning, cast-iron pipelining, jetting, and emergency underground repairs, and we pride ourselves on being the company other plumbers call when they need help.
We are now hiring a hands-on Operations Manager to help run and streamline our day-to-day operations, support our field technicians, enhance customer service, and work side-by-side with ownership and our Office Manager.
This is a leadership role for someone who thrives in a fast-moving environment, takes ownership, and loves solving problems before they become problems.
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⭐ Position Overview
The Operations Manager will oversee and coordinate the daily activities of our plumbing and pipelining crews, ensuring jobs are scheduled efficiently, completed with excellence, and supported with strong communication between the field, office, and customers.
You will:
• Work directly with the owner (Rick) and office manager (Diana)
• Keep field operations running smoothly and professionally
• Hold team members accountable to company standards
• Support customer communication and job coordination
• Bring organization, efficiency, and structure to our day-to-day workflow
This role is perfect for someone experienced in plumbing/underground work or someone with strong operations leadership skills in construction, utilities, or service industries.
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Key Responsibilities
Daily Operations Management
• Coordinate job schedules, technician assignments, and daily workflow
• Ensure trucks, tools, and equipment are stocked, maintained, and ready
• Oversee the quality and organization of job sites, job notes, and documentation
• Oversee and maintain all safety and ongoing training
• Support the owner with planning, project oversight, and priority management
Field Leadership
• Guide and support plumbers, helpers, and pipelining technicians
• Maintain accountability, professionalism, and performance standards
• Conduct ride-alongs as needed for training and quality checks
• Resolve field issues before they reach the customer
Customer Service & Communication
• Work closely with Diana to keep customers informed and updated
• Help resolve customer concerns quickly and professionally
• Ensure job notes, videos, estimates, and follow-ups are completed properly
Business Operations Support
• Help streamline systems, processes, and communication
• Track ongoing projects, materials, and equipment usage
• Assist with hiring, onboarding, and supporting new team members
• Improve efficiency, reduce wasted time, and keep operations moving forward
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Qualifications
Required
• Strong leadership or operations management experience
• Excellent communication and organization skills
• Ability to manage people professionally and fairly
• Valid Florida driver’s license & clear background check (Exceptions are at the owners discretion)
• Strong work ethic and problem-solving mindset • MUST have plumbing experience
Preferred
• Experience in plumbing, jetting, pipelining, construction, or service trades
• Knowledge of underground utilities or cast-iron drain systems
• Experience scheduling crews or running day-to-day operations
• Bilingual (English/Spanish) is a plus
• Service Titan knowledge and/or experience