Job Description
Job DescriptionBenefits:
- Employee discounts
- Free uniforms
- Health insurance
Description: The Host or Hostess is the friendly face that welcomes guests to our establishment, ensuring they have a memorable dining experience from the moment they arrive. Responsible for managing reservations, seating guests, and maintaining the lobby area, they play a vital role in orchestrating the flow of guests and optimizing their satisfaction. With their warm demeanor and excellent customer service skills, Hosts/Hostesses create a welcoming atmosphere that keeps guests returning. Furthermore, they have the opportunity to earn tips through their direct interaction with guests, enhancing their overall compensation.
Responsibilities:
- Welcome guests with a warm greeting and friendly demeanor.
- Manage reservations and communicate wait times effectively.
- Seat guests promptly and efficiently, considering table availability and server rotations.
- Keep the lobby area clean, organized, and inviting for guests.
- Handle phone calls and assist with inquiries and reservation requests.
- Assist servers and other staff members to ensure smooth operations.
- Monitor guest flow to maximize seating efficiency and minimize wait times.
- Provide attentive customer service, addressing guest inquiries and concerns promptly.
- Maximize tip potential by delivering exceptional service and hospitality.
Requirements:
- Previous experience as a host/hostess or in a customer service role is beneficial.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional in high-pressure situations.
- Strong organizational skills and attention to detail.
- Team player mentality with the ability to work collaboratively.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Enthusiasm for providing outstanding service and creating positive guest experiences.
- Willingness to learn and adapt to new procedures and systems.
- Dependability and punctuality are essential qualities.