Job Description
Job DescriptionNow Hiring: Lead, Customer Service Representative (Onsite)
Are you an experienced customer service professional ready to step into a leadership role? We're seeking a Lead, Customer Service Representative to guide a dedicated team in delivering exceptional service to our online customers. If you're passionate about coaching, problem-solving, and building strong customer relationships, join our innovative and supportive environment where your career growth is limitless!
Position Details:
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Job Type: Full-time, Onsite
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Shift: Tuesday - Saturday, 11:00 AM - 7:00 PM
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Pay Rate: $19.00/hour
What Your Day-to-Day Will Look Like:
As a Lead, Customer Service Representative, you will be crucial in ensuring superior service delivery and team performance. Your responsibilities will include:
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Team Leadership & Coaching: Directly organize and supervise the daily operational activities of your team to achieve key performance goals. You'll lead and coach your assigned team to assure quality customer interaction and foster strong customer relationships.
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Operational Oversight: Maintain daily and weekly statistics for individual team members, analyze department results, and troubleshoot operational problems to ensure timely delivery of company products and services.
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Problem Resolution & Escalation: Identify and analyze escalated issues, providing expert guidance to your direct reports for resolution. You'll also serve as the primary point of escalation for complex customer issues, ensuring timely follow-up and customer satisfaction.
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Reporting: Complete team reports as required to track performance and identify areas for improvement.
What You'll Need to Excel:
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Experience:
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4 years of experience in a customer service role, with a proven ability to troubleshoot and handle complex transactions.
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1 year of team lead experience.
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Technical Skills: Proficiency with Microsoft Office (Word, Excel, & Outlook).
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Problem-Solving: Strong ability to satisfactorily resolve issues and thrive under pressure while delivering solutions that exceed customer expectations.
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Communication: Excellent communication skills, both written and verbal.
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Organizational Skills: Solid ability to multitask with exceptional organizational skills.
It'd be great if you also have:
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Experience in a call center environment.
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Bilingual (English/Spanish) capabilities.
In this role, you'll be supported by a passionate team motivated by fast-paced innovation and a strong desire to deliver for our customers. We are a company where you can continually advance your career, no matter your background—the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us!
Pay Details: $19.00 per week
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance