Job Description
Nation Safe Drivers has been in business for 60 years and has a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida. Our Corporate Headquarters is located in the heart of Boca Raton's business park district. Employees are valued at NSD and enjoy a fun corporate culture, a supportive leadership team and excellent benefits.
Position Summary:
Vendor Support Representatives are responsible to ensure that all support functions regarding our provider networks are handled in a timely manner. They will coordinate, develop, and maintain all facets of damage related issues and administration. This position will be an integral, logistical, and administrative support role for the Service Provider Network.
Duties and Responsibilities:
- Excellent telephone, oral and written communication skills.
- Responsible for all inbound calls from the provider support line.
- Organizational skills, attention to detail and the ability to manage time wisely.
- Assist with vendor-payable issues and research as needed.
- Responsible for sending out provider mail (contracts, applications, updates, and changes)
Investigate, evaluate, and settle damage claims by mediating between both claimants and service providers.
- Processing and reconciling service provider and member disputes, maintaining
documentation of credit card disputes and monitor transactions for possible
fraudulent activity.
- Review and process purchase orders and supplemental costs submitted by our
provider network.
- Manage interaction with insurance carriers and get updated insurance information
to meet compliance standards.
- Ensure contracts, vendor information, damage administration, insurance updates
and incoming calls are performed in a timely manner, meeting compliance
requirement.
- Ensure Certificate of Insurances are updated along with W9 tax forms for all
providers.
- Modifies existing vendor information to expedite the payment process
- Maintain a database for Out of Network Providers services for 1099 tax purposes.
Qualifications:
- High school diploma or GED
- 1+ year of relevant work experience with proven success in direct customer service, and/or administrative work
- Strong work ethic, dependable, and reliable
- High energy, self-driven, problem solving, and positive attitude with a strong desire to succeed
- Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
- Strong knowledge of Microsoft Word, Microsoft Excel, Outlook, Adobe, electronic file system and website navigation
- Must be very proficient with inbound and outbound calls
- Provide support to the Regional Field Managers and their regions
**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.
Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.