Job Description
Job DescriptionSalary: 80k Annually
Call Center Sales Manager
Full-Time | On-Site West Palm Beach, FL
Fidelity Coverage, a Giraffe Media Group Company
Fidelity Coverage is seeking a results-driven Sales Manager with proven experience leading high-performance sales teams in a call center environment. This role is responsible for managing daily sales operations, driving team performance through data, and ensuring alignment with business growth objectives. The ideal candidate will have a strong background in leadership, budget management, and workforce planning.
Why Fidelity Coverage?
Full-Time Salary + Full Benefits
Earn a consistent salary with medical, dental, and vision benefits starting after just 60 days. Paid time off (PTO) is also included to support work-life balance.
Dynamic Company Culture
Were proud of our fast-paced, mission-driven team and professional atmosphere. We celebrate success, invest in each other, and give back through meaningful community involvement.
About the Role
Key Responsibilities:
- Hire, onboard, and train call center sales personnel
- Provide hands-on coaching and performance management for all team members
- Develop and manage daily, weekly, and monthly sales metrics focused on measurable results
- Monitor call center KPIs and implement strategies for performance improvement
- Oversee callbacks, lead follow-ups, and consumer retention initiatives to maximize conversion and client loyalty
- Lead regular team meetings and deliver performance reports to the Head of Business Development
- Prepare staffing plans, work schedules, and ensure proper workforce coverage
- Manage departmental budgets, including staffing and operational expenses
- Collaborate with internal departments to ensure alignment on goals and processes
Required Experience and Qualifications:
- 35 years of proven sales management or supervisory experience in a call center environment (required)
- Demonstrated success in leading teams with a focus on achieving measurable sales results
- Strong experience with budget preparation, financial oversight, and workforce planning
- Solid understanding of call center operations, sales metrics, and data-driven performance strategies
- Proven ability to foster a results-oriented, accountable team culture
- Excellent communication, leadership, and organizational skills
- Bachelors degree in Business, Finance, or a related field (required)
- Must be a licensed 2-15 Life, Health & Annuities Agent, or willing to become licensed within 30 days of hire
Join Us!
We are a fast-growing organization with a collaborative culture that values leadership, accountability, and results. We offer opportunities for professional growth and development in a supportive team environment.
Apply now and help lead our call center team to the next level!
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