Job Description
Job Description
Position Overview
VINEVIDA is seeking a Customer Service Coordinator to act as a key liaison between our internal teams and our global customer service operation. This role focuses on reviewing customer tickets, supporting customer communication, and helping guide day-to-day service execution to ensure consistency, quality, and timely resolution.
This is not a management role, but it is a growth-oriented position suited for someone who demonstrates strong ownership, sound judgment, and the ability to handle customer issues professionally. High performers will have a clear path toward expanded responsibility and leadership.
Key Responsibilities
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Review and monitor customer service tickets for quality, accuracy, and timeliness
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Act as a point of contact between the global CS team and internal stakeholders
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Handle or assist with complex, sensitive, or escalated customer complaints as needed
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Help guide and support the CS team by clarifying expectations, tone, and best practices
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Identify recurring issues, trends, or gaps and escalate them with clear recommendations
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Ensure all customer communication aligns with company policies and service standards
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Support documentation, workflows, and continuous improvement initiatives
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Collaborate with operations, fulfillment, and leadership to resolve customer issues efficiently
Qualifications
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Required: Prior customer service experience handling customer complaints, escalations, or case-based support (email, ticketing system, or CRM)
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Retail or in-person customer service alone is not sufficient for this role
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Experience working with ticketing systems, shared inboxes, or CRM platforms
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Strong written and verbal communication skills with a professional tone
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Ability to prioritize, problem-solve, and manage multiple open cases
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Highly organized, detail-oriented, and dependable
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Comfortable coordinating with global or remote teams
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Bilingual (English/Spanish) strongly preferred
Key Traits for Success
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Calm and professional when handling dissatisfied or upset customers
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Able to guide others without direct authority
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Proactive, solutions-oriented, and accountable
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Interested in growing within customer operations and support leadership
Job Details
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Full-Time, on-site
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Monday–Friday schedule
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Location: Miami Gardens, FL
Company DescriptionVINEVIDA is a leading distributor of essential and fragrance oils in the United States, dedicated to delivering high-quality products
Company Description
VINEVIDA is a leading distributor of essential and fragrance oils in the United States, dedicated to delivering high-quality products