Technical Sales Account Specialist / Pre-Post Sales Support

Job Description

Job Description

We are seeking a bilingual Technical Sales & Account Specialist for a hybrid role combining account management, sales activity, and pre-/post-sales technical support.

This position can lean more sales-focused or more technical-focused depending on experience and strengths. The successful candidate will manage existing customer relationships while training to become an in-house technical resource for the brands we distribute.

This role is well suited for someone with AV experience who enjoys customer interaction, technical problem-solving, and long-term account development.

Candidates with a stronger sales background or a stronger technical background are both encouraged to apply.

Primary Responsibilities:

Account Management & Sales Support

• Manage and grow a portfolio of assigned dealer and integrator accounts.
• Support management with lead development and onboarding of new customers.
• Maintain strong, long-term customer relationships through consistent communication and follow-up.
• Provide backup coverage for other sales representatives as needed.

Pre- & Post-Sales Technical Support

• Provide pre-sales and post-sales technical assistance to dealers and internal teams.
• Support system design, product selection, and technical troubleshooting.
• Deliver product and system training (webinars and occasional in-person sessions) in English and Spanish.
• Assist with support cases and warranty issues in coordination with management.
• Attend occasional vendor trainings or customer site visits in Latin America and the Caribbean.

Requirements:

• Experience in Audio/Video, IT, or a related technical field.
• Working knowledge of commercial and/or residential AV systems, including:
• • Audio and video distribution
  • Networking and control systems
  • Lighting solutions
• Fluency in English and Spanish (written and spoken).
• Strong communication, organization, and follow-up skills.
• Ability to work independently while collaborating in a fast-paced team environment.

What We Offer:

• Competitive base salary plus performance bonus/commission (based on role emphasis and experience).
• Comprehensive benefits package.
• Training and professional development with leading AV brands.
• Long-term income growth opportunity within a stable, team-oriented organization.

Company DescriptionAudio Video Export is a leading distributor of professional and residential AV equipment serving Latin America and the Caribbean. We represent several tier-one brands and provide retailers, dealers and integrators with exceptional service and product expertise.

Company Description

Audio Video Export is a leading distributor of professional and residential AV equipment serving Latin America and the Caribbean. We represent several tier-one brands and provide retailers, dealers and integrators with exceptional service and product expertise.