Job Description
Job Description
Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.
As a member of the Hunter Douglas family of brands, Sunpro embraces a very simple philosophy and day-to-day mission, which is that our success is only the result of the success of our dealers/business partners. Our dealers succeed because we care deeply about them and their reputation. As a result, we ensure that they receive top-quality retractable screens and awnings at a competitive price and the fastest turnaround possible.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
Position Overview
The Technical Support Specialist ensures customer satisfaction by providing expert assistance via email, chat, and phone. This role involves troubleshooting technical issues, documenting recurring problems, and supporting service improvements. Strong communication, problem-solving skills, and product knowledge are essential, along with the ability to handle a high volume of inquiries while maintaining quality support.
What you'll do
- The Technical Support Specialist plays a critical role in ensuring customer satisfaction by providing expert assistance through email, chat, and phone.
- Will be primary point of contact for clients experiencing technical issues, requiring a strong ability to assess, troubleshoot, and resolve problems efficiently.
- Analytical thinking to track recurring issues and contribute to ongoing service improvements through detailed documentation and feedback.
- Technical Support Specialist will collaborate with support management to escalate issues and recommend scalable solutions.
- A strong knowledge of the company's product portfolio and a passion for helping others are essential to thrive in this role
- Must be physically able to help with the installation of our products and take the lead in field diagnostics on problems with Screens and Awnings when requested.
- All other duties as assigned
Who you are
- 1-3 Years of Customer Service Experience
- 1-3 Years of Technical Troubleshooting Experience
- 1-3 Years of Installation Experience
- Ability to multitask
- Ability to Troubleshoot Technical Inquiries
- Field Instillation and Maintenance
- Strong Organizational Skills
- Team Oriented
- Proficiency in Computer Utilization
- Office based with occasional Field Assignments (only 10% of the time)
What's in it for you?
- Annual base salary range: $21.00 hourly
- Generous benefits package including medical, dental, vision
- A company culture that prioritizes internal development and professional growth
- Time off with pay
- 401(k) plan with a degree of employer matching
- Paid sick leave
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
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