Job Description
Job Description
The Field Dispatcher/Service Administrator is responsible for assisting the Service Department with customer service needs, opening and closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service and delivery or vehicle functions.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Handles phone calls, advises customers of technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customers and machines
- Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor
- Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment
- Assists in establishing or adjusting work procedures to meet schedules and deadlines
- Assists in opening and closing of work orders to ensure timely closing to meet personal and company goals
- Supervises all shop activities when Service Managers is away from the branch
Work environment
- Environment is consistent with that of an office environment, using a computer, telephone, and other office equipment. Will encounter interruptions throughout the day.
Physical demands
- Able to occasionally lift and/or move up to 50 pounds
- Prolonged periods of sitting at a desk, working on a computer and telephone.
- Must be willing and able to work outside on occasion with walking, bending, squatting, crouching, and reaching as required
Travel required
- As needed, < 10%
Required education and experience
- High School diploma
- Compact and heavy equipment experience or two years of mechanical experience as a service technician, heavy equipment industry or similar experience
- Intermediate computer skills and familiarity with Windows applications
- Willingness and ability to quickly learn software systems
- Ability to interpret a variety of instruction either written, oral, diagram or schedule form
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Dynamic is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. This posting is not intended to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position’s scope and function.
PIf62c50a49b31-25405-37585890