Job Description
Job DescriptionDescription:
Makers Air is seeking a friendly, detail-oriented Reservation Agent to join our team! In this role, you’ll be the first point of contact for our customers, assisting with reservations, answering inquiries, and ensuring every passenger enjoys a smooth booking experience.
What You’ll Do:
- Handle incoming calls, emails, and online requests for flight reservations.
- Provide accurate information on schedules, pricing, policies, and services.
- Enter and update customer reservations in the system with precision.
- Process payments, issue confirmations, and assist with changes or cancellations.
- Deliver exceptional customer service by addressing questions and resolving issues promptly.
- Collaborate with operations and customer service teams to ensure seamless travel for our passengers.
Requirements:
- 1–2 years of aviation, hospitality, or travel industry experience preferred.
- High school diploma or equivalent required (associate degree in aviation, travel/tourism, or business a plus).
- Previous experience in freight forwarding, logistics, reservations, or passenger services preferred.
- Familiarity with aviation reservation or booking systems strongly preferred.
- Ability to calculate, post, and manage figures accurately (ticketing, baggage, fees, etc.).
- Knowledge of FAA and TSA travel regulations (or willingness to learn).
- Strong communication skills, with the ability to interact effectively across departments and with passengers.
- Proficiency in English and MS Office (especially Excel) required; additional languages a plus.
- Excellent customer service skills with high attention to detail.
- Ability to stay calm and problem-solve in a fast-paced aviation environment.