Job Description
Job Description
Integrity Refrigeration & A/C is committed to providing exceptional service, and our team plays a crucial role in maintaining our high standards. We are seeking a full-time HVAC Dispatcher to join our team in Winter Haven, FL. This customer service position is responsible for managing customer calls, scheduling service appointments, and coordinating technician activities to ensure efficient operations.
WHY SHOULD YOU JOIN US?
We offer our HVAC Dispatcher competitive pay, weekly performance, and sales bonuses. We cultivate a company environment where each team member can learn, grow, and have fun. Keep reading to learn more!
WHO ARE WE?
With over 50 years of combined experience working on all types of air conditioners, we can fix any make or model as well as work on both single-unit and split heating and cooling systems. Our customers can rest assured that we'll find the problem with their unit and provide a solution. Each service technician has a minimum of 4 years of experience with most technicians having an average of 8 years or more. We only use the best products and tools to work on equipment, which means we find the issue faster and more accurately, saving our customers money. By taking pictures and going into detail on all invoices, our customers know what they are being charged and why. We pride ourselves on having complete transparency on billing and prices.
We know that our highly trained professionals are the secret to our success, so we make our employees and their families a top priority to ensure they perform at their best potential. This is why we have an extensive training program, a supportive environment, excellent benefits, competitive pay, resources to grow, and a great work-life balance.
WHAT ARE THE HOURS?
This is a full-time HVAC Dispatcher position with standard business hours. However, flexibility may be required to accommodate customer needs and service demands.
WHAT DOES YOUR DAY ENTAIL?
As an HVAC Dispatcher, you will handle incoming customer calls, schedule service appointments, and assign jobs to technicians based on skill level and location. You will be responsible for tracking job progress, providing updates to customers, and ensuring efficient routing of technicians. Throughout the day, you will troubleshoot customer inquiries, relay important information between customers and technicians, and provide logistical support to field staff. You will demonstrate your organizational skills, ability to work under pressure, and commitment to deliver excellent customer service every day.
IS THIS THE PERFECT OPPORTUNITY FOR YOU?
- Strong customer service skills with a pleasant phone demeanor
- Ability to multi-task and stay organized in a fast-paced environment
- Proficiency in Microsoft programs and accurate data entry skills
- Problem-solving mindset
- Strong verbal and written communication skills
- Ability to work independently while also being a team player
- Positive attitude, accountability, and attention to detail
Familiarity with HVAC/R terminology and scheduling software is a plus but not required. If you are looking for a stable, professional work environment where you can grow and contribute to a strong customer service team, we encourage you to apply. Complete our quick, 3-minute, mobile-friendly application today to get started!