Job Description
Job Description
Job Summary: The Customer Service Manager is responsible for providing exceptional customer service to residents, addressing their concerns, and ensuring a positive living experience within the condominium community. This role involves managing day-to-day customer interactions, resolving issues, and maintaining a high level of satisfaction among residents.
Key Responsibilities:
- Provide outstanding customer service to residents, addressing inquiries, complaints, and requests in a timely and professional manner.
- Manage and respond to resident communications via phone, email, and in-person meetings.
- Coordinate with maintenance staff to ensure that all maintenance and repair issues are properly ticketed and resolved in a timely fashion.
- Develop and implement customer service policies and procedures to enhance resident satisfaction.
- Conduct regular follow-ups with residents to ensure their concerns have been adequately addressed.
- Assist in organizing community events and activities to foster a sense of community and engagement among residents.
- Use ticketing system and other methods to maintain accurate records of resident interactions, complaints, and resolutions.
- Assist with training of customer facing staff to ensure that they adhere to company standards and policies.
- Collaborate with Building Manager and Operations Manager to ensure seamless operations and resident satisfaction.
- Stay informed about industry trends and best practices in customer service and property management.
Qualifications:
- Bachelor's degree in Business Administration, Customer Service, or a related field (preferred).
- Minimum of 3-5 years of experience in customer service, property management, or a related field.
- Strong communication and interpersonal skills.
- Native English speaker/writer
- Fluent spoken and written Spanish
- Other languages a plus
- Excellent problem-solving and conflict resolution abilities.
- Proficiency in Microsoft Office Suite and property management software. BuildingLink experience a plus.
- Ability to work independently and as part of a team.
- Professional appearance and demeanor.
Benefits:
- Competitive salary
- Health insurance
- Paid time off
- Opportunities for professional development and growth