Office Support Specialist - Private Duty Home Care (Full Time)
Job Description
Job DescriptionDescription:
Private Duty Office Support Specialist
Company Overview
Complete Home Care is a proud member of the Life Care Home Health Family of Companies. Providing trusted in-home assistance across Southern and Central Florida, including Boca Raton, Delray Beach, Boynton Beach, West Palm Beach, Fort Lauderdale, Hollywood, Coral Springs, Pompano Beach, Miami, Miami Beach, Aventura, Doral, Homestead, Port St. Lucie, Stuart, Jensen Beach, Vero Beach, Fort Pierce, Naples, Fort Myers, Sarasota, Bradenton, Tampa, and St. Petersburg — plus neighboring communities within a one-hour radius of our offices. We are a Medicare Certified Skilled Nursing, Therapy, Homecare and Private Duty company. We are accredited by the Accreditation Commission for Health Care (ACHC), Community Health Accreditation Partner (CHAP) accredited, fully insured, and a member of the Home Care Association of Florida (HCAF).
We are proud of the difference we make in the lives of our patients during their healthcare journeys, and we invite like-minded individuals to explore this dynamic career opportunity. We are excited about the possibility of you joining our fantastic team. At Complete Home Care, we have a vibrant team culture and are dedicated to our core values of Integrity, Caring, Accountability, Respect, and Excellence (ICARE). We believe that by working together, we can do more as we make a positive difference in the lives of seniors and their families.
Top 6 Reasons Why Caregivers/Clinicians Choose Complete Home Care:
1. Our team is passionate and dedicated to providing the highest quality care to our Seniors.
2. We foster collaboration, open communication, mutual respect, and a sense of belonging to create a supportive work environment.
3. We are committed to helping our Caregivers and clinicians grow professionally through partnerships and CEU opportunities.
4. Our benefits are designed with you in mind, including 401k, life insurance, and health insurance.
5. Full-time Caregivers and Clinicians can receive guaranteed 12-hour shifts in the unique and exciting culture of the clients we serve.
6. Our Career Growth Paths support and offer opportunities for career advancement in the field and in the office.
Role Summary
We are seeking a detail-oriented and professional Support Specialist to assist with daily operations within our private duty home care agency. This position supports the Business Office Manager and clinical leaders in maintaining accurate and timely back office, clerical, and select business office support functions.
Key Responsibilities
- Assist with client intake, service coordination, and ongoing communication
- Support caregiver scheduling, assignments, and daily staffing needs
- Maintain accurate client and caregiver records
- Provide administrative support including phone coverage, documentation, and file management
- Assist with caregiver onboarding, training coordination, and compliance tracking
- Conduct routine client check-ins to ensure satisfaction and service quality
Requirements:
QualificationsEducation and Experience
- High school diploma or equivalent required; post-secondary education in healthcare administration, social services, or a related field preferred.
- Minimum of one year of experience in home care, healthcare administration, or a related support role preferred.
Knowledge, Skills, and Abilities
- Strong verbal and written communication skills.
- Ability to maintain professionalism, confidentiality, and discretion.
- Proficiency with scheduling systems, electronic health records, and general office software.
- Strong organizational and time-management skills with the ability to prioritize multiple tasks.
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated customer service orientation and problem-solving ability.
Physical and Work Environment Requirements
- Work is primarily performed in an office environment with occasional travel to client homes or community locations as required.
- Must be able to sit, stand, and perform administrative tasks for extended periods.
- Must be able to lift up to 20 pounds occasionally for office-related tasks.
- Reliable transportation may be required based on agency needs.
Employment Requirements
- Successful completion of background checks, reference checks, and any required screenings.
- Compliance with agency policies, training requirements, and regulatory standards.
- Availability to work occasional evenings, weekends, or on-call shifts as needed to support agency operations.