Office Administrator / Office Manager

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Opportunity for advancement
• Profit sharing

Office Administrator / Office Manager Job Description
Location: In-Person (Hybrid Considered for the Right Candidate)
Type: Full-Time
Schedule: MondayFriday, 8:30 AM 5:30 PM
Compensation: $18$24 per hour, based on experience
Growth Opportunity: Opportunity to advance into Head of Office Operations as the company grows

About the Role
We are a growing Cleaning & Restoration home services business seeking a highly organized, reliable, detail-oriented Office Administrator / Office Manager to oversee daily office operations. This role is critical to keeping the business organized, customers satisfied, and technicians operating efficiently.

This is a new position within the company and will require an independent, go-getter attitude to develop the role, build systems, and achieve success.

This position is primarily in-person, with the opportunity for a hybrid schedule for the right candidate after onboarding and demonstrated performance.

Key Responsibilities
Answer incoming phone calls and respond to customer inquiries
Schedule jobs and coordinate technician calendars and daily routes
Follow up with incoming leads to book jobs
Follow up with existing customers to ensure satisfaction
Coordinate technician schedules and serve as the communication hub
Attend a weekly in-person business networking event
Create and manage email marketing campaigns
Maintain relationships with vendors (insurance, SEO, lead generation, etc.)
Generate weekly and monthly KPI and financial reports
Run weekly payroll accurately and on time
Develop and maintain SOPs and internal documentation
Manage general back-office administrative tasks

Skillsets
Verbal Communication speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small, and large group situations. Adaptable and able to think on his/her feet.

Written Communication - writes clear, precise, well organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.

Team Building - achieves cohesion and effective team spirit with peers and subordinates. Able to build a cohesive office balancing short-term and long-term needs. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied.

Planning and Organizing - understands the strategic direction of the organization, understands the implications for the administrative functions, and fit with the other departments. Coordinates plans with other managers and executives.

Adaptability - the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent changes, delays, or unexpected events.

Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

Technology - the individual regularly uses standard word processing, spreadsheet, and presentation software tools to enhance efficiency and accuracy of work performed and is capable of providing routine troubleshooting and user support for software and hardware used in the office environment.

Qualifications
A minimum of high-school diploma, preferably an Associates or Bachelors degree
Experience in office administration or office management
Strong organizational and time-management skills
Excellent written and verbal communication skills
Comfortable managing multiple priorities
Experience with CRMs, scheduling software, and email marketing tools
Familiarity with payroll and reporting
Self-motivated, dependable, and detail-oriented

Who This Role Is (and Isnt) For
This role IS for someone who:
Is a self-starter and comfortable taking ownership of a brand-new role
Enjoys building systems, processes, and organization from the ground up
Thrives in a fast-paced environment where priorities can shift
Communicates clearly and professionally with customers, technicians, and vendors
Takes pride in follow-through, accuracy, and accountability
Is excited about long-term growth and leadership opportunities as the company expands
This role IS NOT for someone who:
Needs constant direction or highly structured day-to-day oversight
Prefers doing the same repetitive tasks without process improvement
Is uncomfortable making decisions or solving problems independently
Avoids customer interaction or difficult conversations
Is not interested in growing beyond basic administrative tasks

This role is best suited for someone who enjoys taking initiative and helping shape how an office operates, rather than stepping into a fully built system.