Job Description
Job Description
We are seeking a Member Communications Specialist to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
We are seeking a highly motivated and detail-oriented Member Communications Specialist to join our team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. As a Member Communications Specialist, you will be responsible for developing and executing communication materials to engage and inform our members. You will work closely with cross-functional teams to ensure that all communication materials are accurate, timely, and aligned with our brand standards. Your ultimate goal will be to enhance our members' experience and satisfaction by providing them with clear and consistent information.
Minimum Qualifications:
- Bachelor's degree in Communications, Marketing, or related field
- 2+ years of experience in member communications or related field
- Ability to communicate clearly and professionally in both written and verbal formats
- Ability to work independently and as part of a team
- Relevant experience may substitute for the educational requirement on a year-for-year basis
Preferred Qualifications:
- Master's degree in Communications, Marketing, or related field
- Experience in the Health Care Services industry
- Familiarity with content management systems and email marketing platforms
- Experience with graphic design and video editing software
Responsibilities:
- Develop and implement communication plans to engage and inform members
- Create and edit communication materials, including newsletters, emails, and social media posts
- Collaborate with cross-functional teams to ensure accuracy and consistency of messaging
- Track and analyze communication metrics to measure effectiveness and identify areas for improvement
- Stay up-to-date with industry trends and best practices in member communications