Job Description
Job Description
We are looking for a dedicated Account Specialist to join our team in Miami, FL. This role involves providing comprehensive account management support to a variety of clients, including commercial, industrial, national, and government customers. As part of a long-term contract position, you will play a key role in addressing customer needs, resolving complaints, and ensuring seamless coordination with vendors and internal teams.
Responsibilities:
• Manage customer accounts by addressing inquiries, resolving complaints, and ensuring satisfaction.
• Collaborate with vendor partners and internal teams to resolve account-related issues efficiently.
• Process claims, contractor invoices, and handle enrollment and billing activities.
• Support customers with tasks related to account fulfillment and claims resolution.
• Ensure accurate revenue recovery by monitoring and managing customer accounts.
• Provide detailed and accurate documentation for all account-related activities.
• Identify areas for improvement in customer service processes and implement solutions.
• Maintain clear and effective communication with clients to build and nurture long-term relationships.
• Ensure compliance with company policies and procedures in all account-related operations.
• Minimum of 2 years of experience in customer service, sales, accounting, claims, or revenue recovery.
• High school diploma or equivalent is required.
• Strong skills in account management and customer support.
• Proficiency in handling billing, claims processing, and invoice management.
• Ability to collaborate effectively with vendor partners and internal teams.
• Excellent communication and problem-solving skills.
• Familiarity with revenue accounting and recovery processes.
• Detail-oriented with a focus on quality assurance and accurate record-keeping.