Job Description
Job DescriptionWe’re hiring a housekeeping manager to provide excellent sanitation and customer service to our hotel guests. You’ll be responsible for leading the housekeeping staff, ensuring team members perform their job duties to our high standards, and keeping the housekeeping department well-stocked with cleaning supplies. Applicants should have hospitality experience, enjoy their work, and demonstrate a commitment to meeting and exceeding guest expectations. Previous experience in a supervisory role is required. If this sounds like you, apply now!Compensation:
$16 hourly
Responsibilities:
- Make Housekeeping Boards
- Conduct a daily stand-up meeting
- Ensure Cart Rooms are stocked, functional, clean, and tidy
- Conducting thorough inspections of Vacant Dirty rooms, correcting deficiencies, and making them Vacant Ready
- Conducta thorough inspection of all rooms, ensuring they are up to the property’s high standards
- Communicating with the staff and guests in a professional, friendly, and welcoming manner
- Efficiently track room service refusals
- Effectively track HKPG Boards, Goal Times, and Equipment Use
- Ensure staff safety during National Emergencies (i.e., COVID-19, other pandemics, and anything that affects the property that is outside of staff/managerial control)
- Clear departures
- Track individual housekeepers' time per room
- Ensure Housekeeping Payroll doesn’t exceedthe guidelines outlined in the budget
- Ensure HKPG minutes per room don’t exceed 35 minutes
- Create and enforce goal times
- Keep the minutes per room spreadsheet updated
- Host a housekeeping standup meeting
- Maintain accurate inventory for supplies related to the rooms department
- Ensure that discarded linen is filled out each day
- Updated linen tracker spreadsheet
- Order necessary housekeeping supplies
- Identify potential maintenance concerns and relay pertinent information
- Track late departures
- Enforcement of property rules
- Self-Management- Meeting deadlines, organizing projects, etc.
- Coordinate scheduled maintenance efforts with Maintenance
- Effective and efficient use of GXP
- Ensure all able HKPG Staff are using GXP
Qualifications:
Detail Oriented
- Many tasks associated with being Executive Housekeeper are tedious. They require accuracy, thus the professional considered must be able to identify details with 100% accuracy and follow up to ensure tasks are accomplished in a timely manner.
Technological Proficiency
- Many of the professional’s tasks will be completed on the computer. Proficiency is required with FOSSE, MARSHA, MGS, GXP, and Microsoft Office.
Brand Standards.
- The professional must be capable of making hasty decisions, tailored toward maintaining high guest satisfaction and efficiently implementing new standards Marriott imposes.
Professional Demeanor
- Professional must maintain a neat look, appearance, and demeanor always. Being the primary department representative, you must make the staff and guests feel comfortable and confident with the decisions and resolutions you provide. The professional must lead from the front and set the standard for all other associates to follow.
Strong Speech
- Like the Professional Demeanor requirement, strong verbal communication is required. If the professional is not confident, particularly in conflict resolution, the guest will not be satisfied with the outcome of the conversation. Additionally, the same applies when communicating with staff.
Conflict Resolution
- Employees, guests, and job applicants will seek clarity and resolutions from the Executive Housekeeper. Being able to assess the situation, figure out a reasonable resolution, and verbalize it is challenging. However, it is the primary role of the Executive Housekeeper.
Leadership Capabilities
- Housekeeping is the most challenging department to manage. Professionalism and tact are required when communicating with associates.
About Company
Fairfield Inn Tallahassee North is a structured and organized establishment that takes pride in the service we provide to our guests. We strive to ensure that every guest is happy, all the while maintaining a healthy work environment. The care for our guests unifies the staff and gives purpose to every staff member. We focus on celebrating our successes and improving the operational process with feedback from our guests.
We treat one another with respect, offer abundant communication, and work as a team to accomplish our most important goal; heightened Guest Satisfaction and efficient operations. Management is always available to assist the staff in professional pursuits or personal endeavors by providing resources and helping to accomplish goals.