Job Description
Job Description
Why Collins Vision:
Do you have experience in the Medical Front Office field? Want to join forces with one of the fastest growing Ophthalmology Practices in Southwest Florida? Look no further, your next career could be at Collins Vision!
Our staff work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. They are part of a culture that demands hard work — and rewards it with highly competitive benefits and personal and professional growth opportunities.
We are currently looking for a Medical Front Office Agent to join our team! This role performs check-in, check-out and scheduling services.
THIS POSITION WILL REQUIRE TRAVEL WITHIN THE SWFL AREA. CANDIDATE MUST HAVE RELIABLE TRANSPORTATION AND HAVE THE ABILITY TO WORK TO ANY OF OUR OFFICES LOCATED IN EITHER NAPLES, FT. MYERS OR PUNTA GORDA.
A SNAPSHOT OF THE ROLE:
We are seeking a full-time, experienced MEDICAL Front Office Agent who has an “eye” for detail and a desire to grow in the world of Ophthalmology. The ideal candidate will be patient-focused and a team player.
THE PERKS THAT SET US APART:
- Competitive compensation and ability to advance career within a growing organization
- A comprehensive benefits package with multiple plans that are Employer-Contributed
- Employer paid Short Term Disability and Life Insurance
- Company Vision Discounts on eyewear, retail products and surgical and cosmetic procedures
- Ongoing Training and Continuing Education Reimbursement
- 401(k) Retirement Savings Program with employer matching
- PTO accrual that accelerates with tenure
- Regular internal and external Team Building opportunities and a welcoming and supportive team atmosphere
- Mileage reimbursement for travel
WHAT POWERS YOUR SUCCESS:
- High School Diploma
- Medical Office Experience; minimum 1-year
- Ophthalmology Office Experience, preferable
- Strong Customer Service skills; minimum 1 year
- Call Center Experience, helpful
- Passionate desire to be a part of a growing organization and contribute to the overall success of the team
- Strong organizational skills with great attention to detail
- Ability to work as a team member
- Manage multiple tasks simultaneously
- Empathetic with patients’ needs and concerns
- Excel under pressure
- Ability and willingness to be flexible and work in multiple locations
YOUR DAY-TO-DAY RESPONSIBILITIES:
- Responsible for patient check-in or check-out, greeting everyone in a pleasant and professional manner.
- Track patients in the reception area and communicate with them, as needed.
- Evaluate chart to verify information has been received, completed, and signatures obtained.
- Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received.
- Answer phones and schedule appointments for callers and be able to provide accurate practice information
- Document no-show appointments: reschedule and send follow-up letters as needed.
- Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fee for services.
- Schedule return appointments for follow-up, as necessary
- Schedule patients for transfer of care and any required diagnostic testing.
- Explain all fees and patient financial responsibility.
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Collins Vision reserves the right to modify, add, or remove duties as necessary.
EQUAL OPPORTUNITY EMPLOYER STATEMENT:
Collins Vision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.