Job Description
Job Description
Full time-Temp to perm[1]Hours
Monday-Friday- 8:30am-5:30pm- in office
Rate- $16 per hr
Client is seeking a Customer Care Specialist for the client located in Miami Gardens, Florida area to be responsible for front-line customer support. The customer service department is responsible for answering emails and phone calls from customers regarding information about products and services including quote requests, tracking information, and product suggestions. The ideal candidate will have excellent communication and multitasking skills along with being able to complete tasks in a timely manner
Responsibilities & Skills:
• Answers customer questions on pricing, availability of products, and any shipping or
service issues related to placed orders
• Must possess basic clerical and data entry skills with strong attention to detail
• Able to use relevant computer system applications (which may include spreadsheets,
word processors, databases, etc) at a basic level. We will train you on our system
• We will train you to maintain a high level of knowledge regarding products and
their applications to the potential customers
• Experience with multi-tasking and prioritization in a fast-paced environment
• Manages inbound/outbound calls and emails while displaying strong organizational and
time management skills
• Must have excellent verbal and written communications skills and the ability to
communicate effectively within the organization
• Adjust readily to change and adapt as needed
• Project a positive and professional attitude toward both internal & external customers
• Maintain confidentiality of sensitive information
• Be punctual
• Additional duties as assigned
• Build solid, effective working relationships with others
Qualifications:
• Minimum of 2-5 years sales and customer service experience
• Comfortable conducting business over the phone
• Works well in a team-environment
• Bi-lingual is a plus