Job Description
Job Description
Location: Onsite Plantation Florida
Pay: $18 if bilingual Spanish and English
Hours of Operation: Monday - Sunday (8am - 9pm) Will be assigned a 40 hour shift after training.
Title: Bilingual Contact Center Representee Plantation Florida)
Responsibilities:
Serve as a single point of contact for the customer and form a strong relationship to support them
Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future needs or potential opportunities to improve the experience
Conduct proactive research on assigned member accounts to identify service issues
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
Qualifications:
- High school diploma or GED (Proof of Completion)
- At least one year of customer service experience
- Reliable Attendance and Transportation to work onsite
- Strong organizational, communication, and customer service skills
- Professional communication both written and verbal
- Must be fluent in both Spanish and English
Aligned experience can e-mail updated resume after reviewing Job Description to:
Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.