Job Description
Job DescriptionSENIOR CLIENT ADVISOR
PALM BEACH FLAGSHIP | ROYAL POINCIANA PLAZA
Join a luxury women’s fashion house with a devoted global following, celebrated for its sophisticated, contemporary collections and conversation-worthy design. As the brand steps into the sunny Floridian retail landscape, we are seeking best-in-class Senior Client Advisors to help bring our Palm Beach flagship to life for a long-term pop-up at Royal Poinciana Plaza.
This is a rare opportunity to help shape a brand’s presence in one of the most influential luxury retail destinations in the country—serving a discerning, style-savvy, and relationship-driven clientele.
Our ideal candidates are polished, charismatic, and deeply client-focused—natural hosts who combine impeccable style instincts with intuition, warmth, and a passion for elevated retail experiences.
This isn’t just a sales role. It’s a ground-floor opportunity to build lasting client relationships, deliver exceptional service, and become a trusted style partner to a sophisticated, global customer.
The Role
As a Senior Client Advisor, you will be one of the key faces of the Palm Beach flagship—responsible for delivering a highly personalized, high-touch client experience while driving strong individual and store sales performance. You will bring the brand to life through thoughtful styling, intentional service, and a deep understanding of product, fit, and client needs.
This role is ideal for a confident, entrepreneurial luxury retail professional who thrives in relationship-driven environments and takes pride in building a loyal client book.
Profile of the Ideal Candidate
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A passionate luxury retail professional with a strong appreciation for fashion, styling, and world-class service
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Naturally warm, engaging, and poised, with the ability to build genuine rapport and long-term client relationships
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Commercially minded and results-driven, with a consistent record of meeting or exceeding individual sales goals
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Detail-oriented and highly organized, with a strong eye for maintaining an elevated, visually cohesive selling environment
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Energized by fast-paced, high-touch retail and comfortable taking ownership on the sales floor
Key Requirements
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1–2+ years of luxury or premium retail experience, preferably in women’s ready-to-wear or multi-brand boutiques (required)
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Proven ability to drive sales through clienteling, styling, and personalized service
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Strong understanding of client experience standards and foundational retail operations (POS, inventory, cash handling)
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Familiarity with Shopify POS, RFID systems, and Microsoft Office is a plus; comfort learning new systems is essential
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Flexibility to work weekends, evenings, and key trading periods/holidays
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A highly motivated seller who actively builds and maintains a client book through relationship-building with walk-ins and private appointments, treating personal sales performance as a core driver of both individual and store success
What You’ll Own
Client Experience & Clienteling
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Deliver a refined, intentional, and elevated experience for every client, from first greeting through checkout
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Act as a trusted advisor—listening carefully, offering thoughtful guidance, and curating looks aligned with each client’s lifestyle and wardrobe
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Build loyalty and repeat business through follow-up, outreach, and personalized clienteling
Sales Performance
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Consistently achieve and exceed individual sales, conversion, UPT, and AUR targets
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Proactively identify selling opportunities, including cross-selling and up-selling
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Contribute meaningfully to daily, weekly, and monthly store sales goals
Visual Merchandising & Brand Presentation
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Maintain exceptional standards of product presentation, sizing, and replenishment on the sales floor
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Ensure the store environment reflects the brand’s refined aesthetic at all times
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Share client insights and selling feedback to support merchandising and buying decisions
Operations & Team Support
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Support daily operations including stock receiving, transfers, inventory counts, and fitting room flow
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Adhere to all policies and procedures related to loss prevention, cash handling, and transaction accuracy
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Collaborate closely with store leadership and teammates to create a cohesive, high-performing environment
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This role includes keyholder responsibilities, such as opening and closing procedures and floor leadership, as needed
Success Metrics
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Achievement of individual sales, conversion, UPT, and AUR goals
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High levels of client satisfaction, loyalty, and repeat visits
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Strong contribution to overall store performance
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Consistent adherence to brand standards across service, presentation, and operations
Why You’ll Love Working Here
Senior Client Advisors enjoy elevated benefits designed to support success and creativity, including:
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Competitive hourly compensation plus performance-based commission
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Generous monthly wardrobe allowance
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Employee discount
Ready to Join Us?
We’d love to meet you. Please submit your resume for consideration. Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted due to anticipated volume.
This brand believes the strongest teams are diverse teams. Applicants from all backgrounds are encouraged to apply—especially those who share a passion for intentional fashion, elevated retail, and exceptional client experience.
Start Date: January 2026