Customer Service Manager - State Farm Agent Team Member
Dan Cohen - State Farm Agent
Pompano Beach, FL, USA
6/14/2022
Full Time
Job Description
Job DescriptionBenefits:
- Competitive salary
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager with Dan Cohen State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Oversee the customer service tasks and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Handle payment related tasks.
QUALIFICATIONS:
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Leadership and organizational skills.
- Communication and problem-solving abilities.