Licensed Sales Agent (Active 2-15)

Job Description

Job Description

Position: Licensed Sales Agent (Must have 2-15 License)

Location: HQ is located in Fort Lauderdale, FL

Status: In Office, Full Time, W2

Dress code: Business Casual, Casual Fridays

About Us

Health Insurance Alliance (HIA) is looking for a highly motivated Licensed Sales Agent to join our dynamic Retention team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all.

Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there.

At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered.

Our agents are provided with the highest quality self-generated leads in the industry by way of an innovative in-house marketing team with advanced dialing and texting strategies. We know firsthand how much of a difference the quality of leads makes in a sales organization. A great salesperson without quality leads is like a great musician without an instrument to play. That is why we take pride in the quality of our leads.

We generate the highest quality contacts by way of our in-house marketing organization. We spend, on average, over $10,000 per week per agent on leads and marketing. We have an intricate lead distribution network and a solid team of Future Agents (Fronters/ Qualifiers) that sift through all of our generated data, producing fresh and warm fronts that are pre-qualified for interest and budget to our sales team all day long. You will not get higher-quality contacts elsewhere, that is guaranteed!

As a Licensed Sales Agent you will play a crucial role in supporting and advocating for existing clients to ensure they are properly enrolled in the best insurance plans for their particular needs. This position is for someone looking for stability in a sales position, without the pressure of working on commission only. You will thrive in this opportunity by offering tailored solutions or incentives to help keep clients happy and help advocate for their best health insurance needs. You will utilize effective communication and problem-solving skills to ensure client satisfaction.

Feel like you have what it takes? Great! We look forward to hearing from you and having you be part of the HIA Team.

The Opportunity

• You will advocate for and support existing customers to ensure they are on the best health insurance plans that suit their personalized needs.

• You will address and resolve customer complaints, ensuring a satisfactory resolution to maintain customer loyalty.

• You will gather customer feedback to identify common issues and work with other departments to implement improvements.

• You will maintain accurate records of customer interactions and follow up on unresolved issues to ensure long-term satisfaction.

• You will be the subject matter expert in our policies and be able to simplify the process for customers to understand.

• You will identify opportunities to rewrite clients into more compatible health plans

What you bring to the table

• You have demonstrated experience in the Health Insurance Sales industry with customer sales experience.

• You have experience selling U65 Private Health Insurance and ACA and have strong product knowledge.

• You must have an active 215 license.

• You are tech savvy and have experience with tools like healthsherpa, five9 and zoho.

• You have effective written and verbal communication skills to convey complex information in a clear and concise manner.

• You are a detail oriented person with strong active listening skills.

• You have exceptional organizational skills and multitasking capabilities.

• You will have to be able to think on your feet and take direction and feedback very well.

• You are highly motivated in your own success - We provide you with the tools, but it is ultimately up to you to use them.

• You stay updated on product knowledge, company policies, and best practices in customer retention and apply this knowledge in daily interactions.

• You will work closely with sales, marketing, and customer service teams to ensure a consistent and effective approach to customer retention.

• You always remain courteous and maintain professionalism under pressure.

Compensation

Starting $20/hour, plus bonus, spiffs, and any overtime. On average our Retention Agents are making up to $1500-2000 a week outside of Open Enrollment.

Location & Hours

• This is an In-Office Position (Our HQ is located in Fort Lauderdale, Florida.)

• Hours of operation:

  • 9AM-7:00PM EST Monday-Thursday

  • 9AM-5:00PM EST Friday

  • Ability to work extended weekday and weekend hours during Open Enrollment season.

  • Mandatory Monday, Tuesday, and Wednesday morning meetings at 8:40am before the shift starts at 9am EST.

Benefits

• Paid Training

• Competitive Compensation + Commission

• Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)

• 401K + matching program after 3 month Probationary Period (Optional)

• Great Career development opportunities (90% of our current senior agents were promoted internally)

• Weekly Team Lunches in Office

• Annual Company Events

The Interview Process

Round 1: Phone screen (30 mins) with Human Resources Department.

Round 2: In person Interview (45 mins) with the Hiring Manager Panel.

> Conduct references and background check

> Offer

How We Hire

HIA is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at HIA will not be responding to any personal messages regarding this role or other opportunities.

HIA is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

HIA is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please email hr@fuegoleads.io.