Senior Representative, Customer Service - Skilled
Job Description
Job DescriptionActalent is Hiring a Team of Biomedical Technicians // First ShiftJob Description
The Senior Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, concentrating on their individual production efforts to meet team and department production targets.
Responsibilities
- Create cases to be completed using a proprietary case management system.
- Review CT Scans for conformity to Mako Surgical protocol.
- Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.
- Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
- Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
- Upload completed Pre-plans to field-based personnel.
- Document all activities according to prescribed methods and procedures.
- Follow work instructions exactly to deliver consistent output.
Essential Skills
- Background in Biology or Biomedical Science.
- Proficiency in medical terminology.
- Strong data entry skills.
Additional Skills & Qualifications
- High School Diploma or equivalent.
- Minimum of 2 years’ work experience required, or equivalent education such as an Associate's Degree or above.
- Proficiency in Microsoft Office Suite.
- Experience in Salesforce or Materialize MIMICS.
- Knowledge of Adobe Photoshop is considered a plus.
- Certifications or related experience in Radiology (CT, X-Ray, MRI).
- Certification in Nursing or related field.
- Completion of college-level anatomy courses.
- Demonstrated customer service orientation.
- Strong interpersonal and communication skills.
- Efficient work methods and ability to handle multiple tasks in a fast-paced environment.
- Proficiency in English (speaking and reading).
- Ability to view and distinguish between a variety of colors on a computer screen.
- Visual acuity of 20/20 vision with or without the aid of an assistive device (i.e., prescription glasses or contacts).
Work Environment
This position requires onsite work with high demand for overtime, though infrequent, with potential for over 55-hour weeks. Core hours are 7am to 3:30pm, Monday through Friday. This is not a remote position.
Pay and Benefits
The pay range for this position is $17.65 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Weston,FL.
Application Deadline
This position is anticipated to close on Jul 16, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.