Job Description
Job Description
Job purpose:
Food and Beverage is what adds flavor to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience. A Banquet Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.
Duties and responsibilities:
• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Be able to read and understand BEO’s and floor plans
• The Banquet Server sets up, serves, and breaks down banquets in a safe and efficient compliance with food handling policies and procedures, brand standards, and federal, state, and local regulations.
• Reports any deviations from policies, procedures, brand standards and regulations to management.
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May assist with other duties as assigned
This job requires the ability to perform the following:
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms
• Moving about banquets
• Handling food objects; plates, trays, glasses, etc.
• Bending, stooping, kneeling
Other:
• Being passionate about people and service
• Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.
• Ability to comply to local laws regarding food handling or serving of alcohol
• Reading and writing abilities are used often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit
• Have the ability to work a flexible schedule including nights, weekends and/or holidays