Job Description
Vaco is hiring for a Customer Satisfaction Specialist
Location: Oakland Park, FL
Schedule: Schedules could be 5 days 8 hours or 4 days 10 hours.
Compensation: $25-$27/hour
Provides outstanding service experience and ensures customers' expectations are consistently met and exceeded.
DELIVERABLES & RESPONSIBILITIES
- Provides outstanding customer experience
- Goes above & beyond to build customer relationship with new & returning customers
- Responsible for inbound/outbound calls and written customer correspondence
- Provides technical support, and demonstrates solid knowledge and understanding of company products
- Maintains professional demeanor and customer focus at all times when representing the company
- Timely and accurately processes product, service orders, and RMA's
- Completes order transactions and forwards orders to be filled
- Provides effective admin support
- Assist with maintaining and organizing customer order and invoice files
- Assists with maintaining a cleaned and organized CS Dept
- Performs other duties as assigned
Education, Experience & Skills
- Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experience
- Bilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate)
- Superior interpersonal and communications skills (oral & written)
- Electromechanical aptitude (highly desired)
- Customer service oriented , able to work in a fast paced environment while dealing with stressful situations
- Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)
- Intermediate to Advanced Data Entry skills, with attention to detail & accuracy
- Highly motivated and results oriented individual able to work independently and as a team
- Demonstrated efficient Time Management and Organization skills
- Demonstrated Analytical and Problem Solving/Resolution skills
- Intermediate Math and Reading Comprehension skills
PHYSICAL DEMANDS & WORKING CONDITIONS
- Frequently required to stand, walk, and operate specified product equipment, telephones, and other office and technology equipment requiring gross and fine motor skills, and eye-hand coordination
- Frequently required to view detailed drawings or reports closely
- Requires routine and frequent meeting of critical deadlines and details, which may be stressful
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.