Job Description
Job DescriptionDescription:
Housekeeping Manager
About Palm House
Palm House is a boutique luxury property rooted in elevated hospitality, intentional care, and a people-first culture. Inspired by Forbes Travel Guide principles, we believe excellence is created through consistency, accountability, and genuine warmth—both for our guests and for one another. Every detail matters, and every role contributes to the story we tell.
Position Overview
The Housekeeping Manager plays a critical leadership role in shaping the Palm House experience by ensuring the property is impeccably maintained, thoughtfully prepared, and consistently welcoming. This position oversees all daily housekeeping operations while cultivating a high-performing, engaged team that takes pride in their work.
The ideal candidate is a hands-on leader with refined attention to detail, strong operational discipline, and a deep understanding of luxury service standards. They lead with clarity, coach with care, and hold themselves and others accountable to Forbes-level expectations.
Key Responsibilities
Operational Excellence
- Direct and oversee daily housekeeping operations, including guest rooms, public areas, laundry, and back-of-house spaces.
- Lead daily team briefings, assign room boards, and align staffing with occupancy forecasts to ensure operational efficiency.
- Conduct detailed inspections to ensure all areas meet Palm House and Forbes Travel Guide cleanliness, presentation, and readiness standards.
- Partner with Front Office to ensure timely room releases and seamless guest arrivals.
Leadership & Talent Development
- Recruit, onboard, train, and mentor housekeeping team members and supervisors.
- Foster a culture of respect, accountability, and pride in craftsmanship.
- Provide regular coaching, performance feedback, and development plans; address performance concerns promptly and fairly.
- Create and manage schedules, approve timekeeping, and monitor attendance while maintaining labor efficiency.
- Ensure all team members consistently meet Palm House grooming, uniform, and service standards.
Guest Experience & Discretion
- Anticipate guest needs and respond to requests or concerns with urgency, empathy, and professionalism.
- Investigate and resolve cleanliness or service-related concerns, implementing corrective action when needed.
- Collaborate closely with Front Office, Engineering, and Operations leadership to resolve room-related issues.
- Maintain strict confidentiality and discretion when handling guest information and high-profile situations.
Quality, Safety & Compliance
- Uphold all Palm House policies, safety standards, and sanitation protocols.
- Implement, train, and monitor standard operating procedures related to cleaning, chemical handling, and equipment use.
- Lead routine audits, deep-cleaning schedules, and preventive maintenance initiatives.
- Ensure compliance with health department regulations, OSHA requirements, and Forbes Travel Guide expectations.
Financial Stewardship & Inventory Control
- Maintain accurate inventories of linens, amenities, uniforms, supplies, and equipment.
- Manage departmental budgets with a focus on labor optimization, cost control, and waste reduction.
- Ensure proper use, storage, and preventive maintenance of all housekeeping equipment.
- Identify opportunities to improve efficiency without compromising quality or service.
Communication & Collaboration
- Serve as a collaborative partner to Maintenance, Front Office, and senior leadership.
- Provide clear daily reporting on room status, staffing levels, productivity, and operational challenges.
- Participate in leadership meetings and contribute to property-wide initiatives and continuous improvement efforts.
- Perform other duties as assigned to support overall hotel operations.
Qualifications
- Minimum of 2 years of housekeeping supervisory or management experience in a luxury hotel, resort, or comparable environment.
- Demonstrated leadership ability with a hands-on, service-driven approach.
- Strong communication, organizational, and problem-solving skills.
- In-depth knowledge of housekeeping operations, sanitation standards, and safety practices.
- Proficiency with housekeeping systems, PMS platforms, and scheduling tools.
- Ability to manage multiple priorities, meet deadlines, and lead calmly in a fast-paced environment.
- Flexible availability, including weekends and holidays.
Physical Requirements
- Ability to stand, walk, and move throughout the property for extended periods.
- Frequent bending, lifting, pushing, and pulling up to 50 pounds.
- Ability to inspect rooms, navigate stairs, and access confined spaces as needed.
- Willingness and ability to perform housekeeping tasks when required to support operational needs.
Requirements: