Receptionist

Job Description

Job Description

RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene.

At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey.

DREAM IT
MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026).

BUILD IT
RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.

GROW IT
RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.

Summary:

A highly visible, hybrid role combining elevated corporate reception, office operations, and dedicated executive support. This position serves as a key anchor of the headquarters experience ensuring a polished, seamless environment for guests, teams, and senior leadership, while providing trusted day-to-day assistance to the Chief Brand Officer and Chief Sales Officer.

RESPONSIBILITIES:

Guest Experience & Corporate Reception

• Serve as the first point of contact for all on-site visitors, delivering a warm, polished, and hospitality-driven welcome.
• Assess the nature of each visit, notify relevant team members, and escort guests to executive offices, meeting rooms, or HR as needed.
• Offer welcome beverages and ensure guests feel supported and cared for throughout their visit.
• Maintain an immaculate, elevated reception area at all times—ensuring décor, seating, reading materials, and overall ambiance reflect a premium corporate environment.
• Coordinate guest flow and meeting arrivals to support executive schedules and discretion.

Office Environment & Operations

• Oversee daily organization, cleanliness, and readiness of all shared office spaces, including kitchen, pantry, supply areas, and print stations.
• Act as the primary point of contact for office-related needs; proactively identify issues (HVAC, lighting, maintenance, cleanliness) and follow through to resolution.
• Manage conference room scheduling and readiness, including pre-meeting setup, hospitality coordination, and post-meeting resets.
• Order, track, and manage office and pantry supplies, maintaining optimal inventory levels.
• Coordinate snacks, beverages, and refreshments for the office and Executive Team.
• Ensure the 6th-floor office is secured and locked at the end of each workday.

Executive Support – CBO & CSO

• Provide administrative and organizational support to the Chief Brand Officer and Chief Sales Officer, ensuring day-to-day efficiency and flow.
• Assist with calendar coordination, meeting logistics, and preparation of materials for internal and external meetings.
• Handle select confidential correspondence, scheduling requests, and follow-ups with discretion and professionalism.
• Support executive-led projects, presentations, research, and ad-hoc requests as needed.
• Act as a gatekeeper and liaison, helping prioritize requests and streamline communication when appropriate.

Administrative & Cultural Support

• Receive, sort, and distribute mail, packages, and deliveries; manage outgoing correspondence.
• Support onboarding processes, including desk setup and coordination with hiring managers.
• Coordinate parking access for employees, visitors, and vendors.
• Assist with internal culture initiatives such as birthdays, office celebrations, and seasonal moments that enhance employee experience.
• Provide flexible administrative support across departments as business needs evolve.

This role is dynamic and expected to grow in scope as the organization evolves.

Requirements/Qualifications:

• 3–5+ years of experience in a hybrid administrative role (Corporate Receptionist, Office Manager, Administrative Assistant, or Junior Executive Assistant) within a fast-paced, professional environment.
• Highly polished, composed, and service-oriented presence with excellent interpersonal and communication skills.
• Strong hospitality mindset with a natural ability to create elevated, welcoming experiences.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities seamlessly.
• Proactive, anticipatory, and solutions-oriented—able to operate with minimal direction.
• Discreet, trustworthy, and comfortable handling sensitive information.
• Adaptable and quick to learn new systems, tools, and processes.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel) and standard administrative platforms.