Job Description
Job Description
Job Summary:
We are looking for an experienced Bingo Office Clerk to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.
Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.
We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.
We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!
Qualifications
- High school diploma or equivalent.
- Basic mathematical skills.
- Maintain adherence to Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS).
- Cash handling and credit card transaction experience preferred.
- Basic knowledge of proper office procedures
- Minimum 1 year of customer service preferred.
- Be courteous and show genuine care for all co-workers and guest(s)
- The ability to work well in a team environment
- Proficient in the English language.
- Second language is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Maintain a professional appearance and manner at all times.
- Excellent guest service skills, as well as excellent communication skills.
- Good interpersonal skills -Outgoing personality.
- Able to stay calm in difficult situations
- Must be willing to work a variety of day/night and weekend shifts.
- Meet/exceed customer expectations and answer all related inquiries.
- Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Responsibilities
The primary responsibility of the Bingo Office Clerk is to conduct general office duties within the Bingo Department providing administrative and clerical support to all areas of the Bingo operations. All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures.
- Support all areas within Bingo operations.
- Be knowledgeable of all bingo games, specials and promotions.
- Verifies winning cards, calculates prize money, and provides funds to winning customers.
- Performs cash and credit card transactions.
- Provides customer service to all Bingo players.
- Attends required trainings in relation to gaming operations and requirements.
- Performs all functions in accordance with applicable Tribal, Federal, and other applicable laws and gaming rules and regulations.
- Stay abreast of all rules and regulations to ensure compliance.
- Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
- Any other duty as required commensurate with the position, department, and organization.
The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.
While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.
Wednesday to Sunday from 5pm to 11pm
30 hours