Salesforce Field Service Management Administrator

Job Description

We are seeking a highly skilled Salesforce Field Service Management Administrator with 6-10 years of experience to support, enhance, and optimize our Salesforce Field Service solution within the Utilities domain.

The ideal candidate will be responsible for managing configurations, ensuring seamless field operations, improving service workflows, and enabling high-quality customer service delivery.

• Location : FPL West Palm Beach Service Center, 900 Charlotte Ave, West Palm Beach, FL 3340
• On-site / Remote – Both are okay
• JR details: Salesforce Administrator

Job Description

Key Responsibilities

• Administer, configure, and maintain Salesforce Field Service Management (FSL/FSM) environments.
• Customize service workflows, service territories, work types, scheduling policies, and appointment booking.
• Collaborate with business stakeholders to gather requirements and translate them into effective Salesforce solutions.
• Monitor platform performance, resolve issues, and ensure data quality and system reliability.
• Manage user roles, profiles, permission sets, and security settings.
• Implement automation using flows, process builder, and other Salesforce automation tools.
• Support release management, testing, and deployment of enhancements.
• Generate reports and dashboards to provide operational and analytical insights.
• Work closely with field technicians, operations teams, and IT stakeholders to optimize field service processes.
• Ensure best practices are followed around configuration, customization, and data governance.

Required Skills & Qualifications:

• Hands-on experience with Salesforce Field Service (FSL/FSM).
• Strong understanding of Utilities domain processes such as outage management, asset management, and field operations.
• Proficiency in Salesforce configuration including flows, object customization, page layouts, and validation rules.
• Experience in scheduling optimization, workforce management, and mobile field service operations.
• Knowledge of Salesforce security, sharing model, and data management.
• Salesforce Administrator certification (ADM-201) required.

Preferred Qualifications:

• Salesforce Field Service Consultant certification.
• Experience with Salesforce Lightning components and mobile app configuration.
• Knowledge of integrations using APIs, middleware, or integration tools.
• Experience working in Agile environments.
• Familiarity with asset-heavy industries such as Utilities, Energy, or