Job Description
Job Description
We are seeking a Bilingual Customer Service Representative (English/Spanish) to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Fluent Spanish/English
Company DescriptionAt Girosol, we deeply understand the needs of the immigrant community in the United States. Every money transfer is more than just a transaction; it's a vital link to loved ones back home. We are committed to ensuring that each transfer reaches those who matter most, providing support for essential expenses such as food, education, and housing. At Girosol, we don't just send money; we share the happiness and support that defines a family.
Since 1994, Girosol has been dedicated to offering an efficient, simple, fast, economic and personalized service to its customers throughout the country.
Company Description
At Girosol, we deeply understand the needs of the immigrant community in the United States. Every money transfer is more than just a transaction; it's a vital link to loved ones back home. We are committed to ensuring that each transfer reaches those who matter most, providing support for essential expenses such as food, education, and housing. At Girosol, we don't just send money; we share the happiness and support that defines a family.\r\n\r\nSince 1994, Girosol has been dedicated to offering an efficient, simple, fast, economic and personalized service to its customers throughout the country.