Job Description
Job Description
Director of Reservations
Boca Raton, FL
About the Role
This is not your standard reservations job. We are looking for a leader who sees beyond transactions and understands that every booking is the first chapter in a guest’s story. The Director of Reservations is the architect of that experience—designing seamless processes, cultivating a high-performance team, and ensuring that every guest interaction reflects the pinnacle of service and personalization.
What You’ll Do
- Lead with Impact: Inspire and mentor a talented reservations team, instilling a culture of curiosity, precision, and service excellence.
- Craft Guest Journeys: Ensure each reservation is handled with attention and care, from individual stays to VIP experiences and large group blocks.
- Think Strategically: Partner with revenue and sales leaders to maximize occupancy, shape pricing strategies, and anticipate market trends.
- Innovate the Experience: Implement cutting-edge technology and fresh approaches to streamline the booking process, while keeping the guest journey personal and human.
- Solve with Grace: Handle escalations and special requests with creativity and poise, turning challenges into opportunities for loyalty.
- Drive Performance: Monitor key metrics, analyze booking data, and use insights to elevate service quality and financial results.
What We’re Looking For
- A proven leader with 3–5+ years of experience in luxury reservations, revenue, or call center environments.
- Strong understanding of hotel systems, revenue management, and distribution channels.
- A communicator who connects effortlessly with guests and colleagues alike.
- Someone who thrives in fast-paced environments and adapts quickly without losing sight of the details.
- A passion for hospitality that shows in every decision and interaction.
The Right Fit
This opportunity is ideal for a hospitality professional who:
- Believes service is both an art and a science.
- Balances analytical thinking with emotional intelligence.
- Knows that luxury isn’t about excess—it’s about creating meaning, trust, and lasting memories.