Job Description
Job Description
About Us
Modern Tek Solutions is locally owned and operated in Southwest Florida and is a leading provider of technology solutions, specializing in low voltage infrastructure and network services. We pride ourselves on delivering high-quality services to our clients, ensuring seamless communication and connectivity in today's fast-paced digital landscape.
Our Mission
To implement tailored and extraordinary modern-day technology, while achieving complete customer satisfaction in all of Florida.
Job Summary:
The Lead Service Technician is a senior-level technician role responsible for executing advanced low-voltage installations while also providing leadership in the field. This position combines technical expertise, crew supervision, and project oversight to ensure successful completion of jobs. In developing markets, the Lead Service Technician also fulfills the role of Service Manager - handling scheduling, procurement, and customer communication until the market matures. This is a hands-on leadership position requiring adaptability, problem-solving, and a strong focus on quality and customer satisfaction.
Responsibilities:
1. Lead service crews on job sites, ensuring projects are completed safely, on time, and to specification.
2. Install, terminate, splice, and test structured cabling systems including copper and fiber.
3. Perform advanced fiber work including fusion splicing, termination, and troubleshooting.
4. Act as primary on-site contact for customers, vendors, and subcontractors.
5. Mentor and train Service Technicians, building technical skills and field readiness.
6. Coordinate material procurement and logistics to keep projects on track.
7. Review and maintain project documentation including as-builts, test results, and progress reports.
8. Step into Service Manager responsibilities in smaller markets, including scheduling, quoting assistance, and customer relations.
9. Uphold company culture of adaptability — stepping into lower-level tasks when required.
10. Monitor crew performance and enforce safety standards and quality control.
Qualifications:
1. High School Diploma or equivalent required; Associate’s or technical trade background preferred.
2. Minimum 3–5 years of experience in low-voltage installation with leadership responsibilities.
3. Proficiency in structured cabling systems, copper and fiber termination, testing, and troubleshooting.
4. Experience in fiber fusion splicing required.
5. Strong leadership skills with proven ability to lead crews and mentor junior technicians.
6. Ability to read blueprints, floor plans, and specifications.
7. Excellent customer service and communication skills.
8. Industry certifications such as BICSI or CompTIA Network+ preferred.
9. Willingness to travel and step into broader market responsibilities as needed.
Physical Requirements:
1. Ability to lift and carry equipment weighing up to 50 pounds.
2. Comfortable working in confined spaces and at heights.
3. Able to walk, stand, bend, and move for extended periods of time, both indoors and outdoors.
4. Ability to work in high-temperature environments during Florida summers.
Additional Company Information:
This is a full-time position offering:
* Paid time off
* Sick days
* Retirement fund with 3% matching
* Yearly profit-sharing bonus*
* Fortune 500 benefits including medical, dental, vision, and long-term disability coverage
Modern Tek Solutions is an Equal Opportunity Employer and promotes a Drug Free Workplace.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the description at any time or to reasonably accommodate individuals with disabilities.