Customer Service Representative (CSR) - Dispatch & Permitting

Job Description

Job Description

The A/C Guy of Tampa Bay

Pay: $17 - $22 / hour (Starting)

Benefits: Health Plan, Supplemental Insurance, Profit Sharing, Paid Vacation/Holidays, and Bonus/Commission Opportunities.

Schedule: On-site | Monday-Friday | 8:00 AM - 5:00 PM

YOUR MISSION: THE VOICE OF OUR COMPANY

At The A/C Guy of Tampa Bay, our first priority is customer experience. We are looking for a Front-Line Brand Ambassador who thrives on the phones. This isn't a "back-office" job; you are the face and voice of our team. You'll spend your day engaging with our community, solving problems, and ensuring our customers feel like family from the very first ring.

THE PRIMARY FOCUS: CUSTOMER CARE & DISPATCH

Handling inbound and outbound calls is your #1 priority above all other tasks.

• The Front Line: Manage a high volume of calls with energy, empathy, and professionalism. You are the first person our customers talk to, and you set the tone for their entire experience.
• Strategic Dispatching: Set appointments and schedule home visits to keep our technicians moving efficiently.
• Growth Mindset: Identify opportunities for membership enrollments and service upsells-providing value to the customer and earning bonuses for yourself.
• Communication Hub: Monitor voicemails, respond to emails, and send appointment confirmations so no customer is ever left in the dark.

THE SECONDARY FOCUS: PERMITTING, BILLING & ADMIN

When the phones are managed, you pivot to the essential administrative "engine" of our operations:

• Permit Coordination: Navigating city and municipal paperwork to ensure our installs are compliant. You'll coordinate schedules between our team, the homeowner, and our private inspection partners.
• Billing Follow-Up: Conducting professional outbound calls to resolve outstanding balances and ensure our accounts are up to date.
• Records Management: Processing warranties, registering equipment, and maintaining accurate data within our CRM (ServiceTitan).
• Office Support: Ordering HVAC equipment and supplies to keep the office running smoothly.

QUALIFICATIONS

• Experience: Previous CSR experience in a high-volume call environment is required.
• Tech Savvy: ServiceTitan experience is highly recommended, though we will consider those with strong experience in other CRM platforms.
• The "Vibe": You must have a naturally friendly disposition and a "knack" for staying organized while multitasking.
• The Professional: You can handle billing conversations with tact and maintain a positive attitude even when the phones get busy.

ARE YOU READY TO LEAD OUR FRONT LINE?

If you are a hardworking, collaborative professional who loves talking to people and takes pride in a job well done, we want to hear from you.

Apply today via our 3-minute, mobile-friendly application!