Job Description
Job Description
Who We Are
Del Toro Insurance Agency was founded in Florida on October 15, 1997, and began operations on January 1, 1998. Since then, we’ve grown steadily while staying committed to meeting our clients’ insurance needs with professionalism.
We offer a comprehensive range of insurance services, including auto, home, life, health, and commercial coverage. While our roots are firmly planted in Florida, our presence continues to expand across the United States.
At Del Toro Insurance, we are just as dedicated to the development of our team as we are to our clients. Through our Professional Life Style Path, we empower employees with the knowledge, tools, and opportunities to grow within the company and evolve from team members into successful business owners.
Job Summary
We are looking for a driven and results-oriented Bilingual Call Center Agent (English/Spanish) to join our dynamic sales team in the car insurance industry. In this role, you will handle inbound and outbound calls, deliver outstanding customer service, and focus on converting leads into auto insurance sales. You will educate potential clients on policy options, identify their coverage needs, and close sales with confidence and professionalism.
This is an excellent opportunity for individuals who are passionate about helping others, thrive in a fast-paced environment, and are eager to grow their career in a high-demand industry.
Responsibilities:
- Respond to customer inquiries and provide accurate information in English and Spanish.
- Assist clients with policy Sales, updates, billing inquiries, and claims.
- Process payments and offer support for insurance products.
- Resolve customer concerns with professionalism and efficiency.
- Maintain accurate records of customer interactions.
Qualifications
- Fluent in both English and Spanish (Written and spoken)
- Prior experience in a customer service or call center environment preferred.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced, team-oriented environment.
- High school diploma or equivalent.
Compensation & Benefits:
- Competitive pay
- Vacation up to 1 week, after 12 month of employment.
- Comprehensive training provided.
- Opportunities for career growth.
Schedule: We have alternate rotations, M-S 9AM-6PM 10AM-7PM 11 AM - 8PM and 2PM - 8PM.