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Customer Quality Department Administrative Assistant

Schumacher Auto Group
locationHaverhill, FL, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job DescriptionDescription:

Schumacher Automotive Group is seeking a CQD Administrative Assistant responsible for providing administrative support to the CQD function in support of revenue generating initiatives.


Essential Job Responsibilities


  • Clean a high volume of customer lists either deleting outdated, or non-working entries or verifying that all the entries on a list are still accurate for the purpose of OB Schedulers calling for revenue generating purposes to set appointments for service due/recalls/no shows.
  • Verify a high volume of OB Schedulers show appointments by researching ROs and adding to spreadsheets for monthly reporting.
  • Update CallRevu rosters monthly so old employees are off the rosters and new employees are on.
  • Assist in handling multiple requests for service capacity changes using approved processes and procedures.
  • Assist in compiling multiple weekly and monthly reports for a comprehensive overview of performance.
  • Listen to the recorded calls of CQD team and forward calls to CQD Manager for training purposes.
  • Check voicemail messages regularly and return calls promptly.
  • Report customer complaints immediately to Manager.
  • Respond professionally to coaching and supervision by actively engaging with the feedback provided, reflecting on it critically, and taking appropriate action to improve performance.
  • Become active participant in skills and knowledge enhancement with a growth mindset: by attending brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies.
  • Other duties as assigned by Manager.

Education/Requirements

  • +- 6 months’ experience in Customer Quality Department.
  • Excellent communicator to support relationships with all staff, clients, visitors.
  • Demonstrated experience using Xtime, DealerFX, CDK, WiAdvisor for appointment setting/reviewing service records.
  • Demonstrated experience using Text2Drive for client communication and reports.
  • Ability to read and comprehend written instructions and information.
  • Able to work independently, multitask and manage time efficiently.

Requirements:


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