Dispatcher

Rapid Response Ambulance

Fort Lauderdale, FL, USA

Published: 6/14/2022

Full Time

Job Description

Dispatcher – Ambulance / EMS Operations Rapid Response EMS – Sunrise, FL

Rapid Response EMS is seeking highly motivated and dedicated Dispatchers to join our growing team.

As the central link between our EMS crews, facilities, and patients, the Dispatcher plays a vital role in ensuring safe, timely, and efficient operations. This position requires excellent communication, multitasking, and problem-solving skills. This is a night shift position.

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Responsibilities

· Coordinate ambulance assignments by receiving, evaluating, and prioritizing all incoming requests for service.

· Anticipate operational needs, adjusting assignments proactively if delays, diversions, or emergencies occur.

· Act as the central hub of information, ensuring supervisors and leadership are updated on system status and high-priority events.

· Dispatch crews promptly and efficiently based on location, crew availability, and level of care required.

· Monitor and track units in real time using dispatch software, GPS, and radio communications to ensure on-time responses.

· Maintain constant communication with ambulance crews, hospitals, nursing homes, and other facilities to provide updates and instructions.

· Document all calls and transports accurately, including times, unit numbers, crew assignments, and patient care details.

· Manage multiple communication channels simultaneously (phones, radios, CAD system, and email) with professionalism and accuracy.

· Demonstrate sound judgment in stressful situations, escalating issues when necessary to supervisors.

· Ensure compliance with company protocols, HIPAA, and state/county EMS regulations at all times.

· Provide excellent customer service, representing Rapid Response with professionalism and courtesy during every interaction.

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Qualifications & Required Qualities

The ideal candidate will demonstrate:

· Strong communication skills – clear, calm, and professional under pressure

· Ability to multitask – managing phones, radios, and computer systems simultaneously

· Critical thinking and problem-solving – making fast, sound decisions during emergencies

· Attention to detail – accurate data entry and thorough documentation

· Adaptability – staying composed in high-stress and rapidly changing situations

· Teamwork – working closely with EMS crews, supervisors, and healthcare facilities

· Customer service orientation – courteous and professional interactions with all callers

· Dependability – reliable attendance and commitment to patient-centered service

· Computer proficiency – comfort with dispatch software, GPS systems, and Microsoft Office

· Knowledge of medical terminology (preferred, not required – training provided)

· Previous dispatch, EMS, fire, or law enforcement experience (preferred)

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Requirements

· High School Diploma or equivalent (required)

· Prior dispatch experience preferred, but not required – training provided

· Must be able to work nights, weekends, and holidays as scheduled

· Ability to pass a background check and drug screening

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Apply today and become a vital part of our life-saving team.

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