Job Description
Job DescriptionDescription:
Position Summary
An energetic team player who is detail oriented, has a strong work ethic and cheerful, professional demeanor. This person must work well in a fast-paced environment, be service oriented and above all a problem solver. The Director of First Impressions represents the school in all facets of client services, which may include, but are not limited to: greeting clients, answering the telephone, scheduling and confirming appointments, maintaining client records and coordinating patient flow.
Essential Duties and Responsibilities
Responsibilities include, but not limited to, call coordination intake, directing visitors, supply requisitions, maintaining staff and agent directories and inputting new students into company systems (roster, email, social media). Creating notifications and distributing them via email. Maintaining overall office organization, cleanliness.
As HCI’s "Director of First Impressions", you will be the first point of contact for customers. You will handle incoming customer calls and orders and manage day-to-day office tasks. Always smiling, we'll be able to count on you to handle high-value clients and projects with detail. Being well-spoken and confident is a must.
Requirements:
Skills/Competencies/Qualifications
Great customer service, excellent written and verbal, highly organized, works well under pressure, multi-tasking, must be proficient in Microsoft word, excel, power point, publisher and Outlook.
An enthusiastic, self-motivated individual, committed to delivering exceptional patient service. Qualified candidate should be reliable, organized, have good communication skills, ability to multi-task, computer skills, and have a friendly personality.
- Establishes, maintains and keeps files and records up to date
- Keeps the front desk and reception areas clean, tidy and inviting
- Adheres to all safety and health regulations
- Keeps staff informed of scheduling problems, issues or concerns
Education and Experience:
- Education / Experience: High school diploma or equivalent required, Associates degree preferred
- Experience a plus, but will train the right candidate
- Works cooperatively with other administrative departments and cohorts.
- Develops and maintains interest in and knowledge of departmental details in all areas of HCI’s operation.
- Follows all procedures and standards as defined by HCI.
- Performs other duties as assigned
- Maintains regular and reliable attendance.