Job Description
Job DescriptionBenefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
JOB SUMMARY:
The Service Coordinator is responsible for ensuring that clients or customers receive efficient and timely services. Serve as a bridge between clients and the organization, ensuring that services are delivered as promised and that client needs are met
Supervisory Responsibilities:
None.
Essential Job Functions:
Coordinates and schedules service appointments, installations, and maintenance activities.
Coordinates and manages service requests from clients or customers.
Assists with or performs administrative tasks. Manages and updates invoices, processes new orders, and tracks inventory.
Schedules and assign tasks to service technicians based on urgency and priority.
Maintains a detailed record of all service requests, schedules, and outcomes.
Communicates with clients or customers to ensure satisfaction and get feedback.
Resolves any service-related issues or complaints. Escalates to appropriate manager when necessary.
Audits work and customer service to ensure the company's standards and goals are met.
Collaborates with other departments or teams to streamline service delivery.
Provides regular updates and reports to management about service metrics, challenges, and solutions.
Assists with the training and onboarding of new service members and provides guidance and support.
Complies with local, state, and federal laws and regulation.
Stay updated with the latest industry trends and best practices to improve service delivery.
Performs other duties as assigned.
compliance:
Operates with the highest level of conduct, integrity, and confidentiality.
Adheres to company policies and procedures.
Skills & Abilities:
Develops and maintains knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and
Remains current on the industry's standards and new innovations, materials, tools, and processes.
Self-motivated with a results-driven approach.
Excellent verbal and written communication skills.
Proficient in Microsoft suite, or similar programs.
Ability to build relationships and interact positively with employees, management staff and customers.
Ability to work under pressure and handle stress effectively and professionally.
Ability to identify issues, address them and provide effective solutions.
Ability to maintain compliant with local, state, and federal regulations.
Ability to adapt to changes and handle them with professionalism.
Strong analytical and problem-solving skills.
Ability to maintain confidentiality of conversations, data records, files, and other vital information.
Ability to work independently and in a team to meet deadlines.
Strong planning, multitasking, time management and customer service skills are critical.
Excellent attention to detail and accuracy in recordkeeping.
Education & Certifications:
High school diploma or equivalent required.
Bachelors degree in related field preferred.
Experience:
Minimum two years of experience as a Service Coordinator, or similar role required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Authorized to Work in the US
At Genset Services, Inc. we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.
Your skills, experiences, and perspective are valuableand we want to empower you to make your mark here with us.
Interested in applying? Submit your application. We look forward to welcoming you!
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.